Quality Management Manager (66716)

Quality Management Manager

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Well-Being Program
• Paid Time Off (PTO)
• Bereavement Leave
• 12 Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Short & Long-Term Disability Coverage
• Employee Discounts
• 401k Plan with 3% Employer Contribution

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary:

Provide oversight of the day-to-day activities of the Quality Department. To include conducting quality case management reviews of the Case Management Organizations to ensure compliance with applicable state and federal regulations and program objectives. Review and evaluate performance regarding fulfillment of contract obligations. Determine quality of care and reports results to oversight groups. Investigate and report on client complaints and incident reports.  Facilitate communication with partners during staffings to ameliorate concerns identified in achieving permanency.

Essential Duties:    

• Provide oversight of day-to-day activities of the Quality Department.   
• Analyze reports and assist in monitoring data integrity and report to the Director of Quality Management.    
• Assist in determining compliance with contractual requirements and assist in providing training to improve performance. 
• Oversee the MDT/Permanency Staffing team to ensure timely staffings are held.  
• Conduct investigations into client complaints and assist in the review, research, and tracking of incident reports.  
• Assist the Case Management Organizations in quality improvement planning to ensure compliance with applicable state and federal regulations and program objectives.  
• Assist child welfare professionals in implementing and providing guidance on child welfare Fidelity practice.
• Supervises and provides guidance of staff responsible for quality management and compliance activities.  
• Perform other duties.  

Minimum Qualifications:

Education:   

Requires a Bachelor’s degree from an accredited college or university, focus in social services or a related field is preferred. A Master’s degree from an accredited college or university can substitute for one year of experience.

Experience:   

A minimum of one year experience in a supervisory role. A minimum of four years experience working with dependent, emotionally disturbed or high risk children and their families. Two years of quality management experience required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The qualifications listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Ability to:

• Understand and apply applicable rules, regulations, policies and procedures to compliance analysis.
• Understand and apply best practice standards to service delivery.
• Work independently and be self-motivated.
• Train individuals or groups of people.
• Keep scheduled meetings in a timely manner and inform numerous individuals in a required time frame.  
• Write minutes to meetings that accurately reflect details of the meeting.
• Create spreadsheets in Excel.
• Organize data into logical format for presentation in reports, documents and other written materials.
• Communicate effectively.
• Solve problems and deal with a variety of variables with a minimum of direction.  
• Interpret a variety of instructions furnished in written or oral form.

Knowledge of:

• Child protection and preservation programs
• Principles and techniques of effective communication
• Principles of human behavior, learning and communication
• Principles, methods and techniques of training and instruction.
• Methods of data collection and analysis.
• Florida child welfare system, including statutes.

Other Requirements:    

• Clear a Level II Background screening (Live Scan) in which your fingerprints will be used to conduct the screening. Please see the link with further details: https://info.flclearinghouse.com
• Clear a reference check
• Clear a local background check from the County in which you reside
• Clear a substance abuse screen
• Provide a copy of all degrees prior to your first day of employment
• Clear a Motor Vehicles Records check and must be insurable under the company’s automobile policy.
• Provide copy of automobile insurance.
• Provide proof of and maintain a minimum personal auto liability insurance level $100,000/$300,000 if deemed to be a driving risk.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify)

Licensure, Certification, and/or Registration:   

Valid driver’s license.

FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at [email protected].