Jobs at Family Support Services

Manage Interstate Compact and Out of County Supervision caseloads involving children and families. Conduct home visits and assessments, recommend placements, coordinate services, support caregivers, prepare case documentation, participate in court and staffing meetings, respond to crises, and maintain compliance with child welfare standards. The role requires collaboration with case management teams, community partners, and families, along with occasional evening availability and participation in an on-call rotation.

Lead and coordinate training activities, develop curriculum and multimedia (Captivate, e-learning), deliver and evaluate child welfare training (including FSFN), coach staff, ensure compliance with Florida statutes and contract measures, and maintain training records and assessment of trainee competency.

Manage FSFN and Mindshare user accounts, perform quarterly audits and full caseload reassignments, merge duplicate cases/providers, generate and disseminate FSFN reports, and maintain accurate access and records for child welfare cases.

Support multi-county offices by researching and pursuing grant opportunities, preparing and submitting applications, maintaining grant records and reporting, coordinating with staff and community partners, ensuring grant compliance, and periodically traveling between county offices.

Manage and maintain eligibility documentation for federal funding (IV-E, TANF, SSBG), enter data into automated systems, monitor reports and help desk tickets, lead missing-eligibility calls, process adoption and Medicaid eligibility, and coordinate with community partners to ensure accurate funding and benefits for children in foster care and adoption.

Coordinate and facilitate multidisciplinary placement staffings and board rate reviews to support placement stability, sibling reunification, and compliance. Track and document placement data, collaborate with case teams and caregivers, provide placement support activities (respite coordination, rotations), and ensure adherence to laws, rules, and agency procedures.

Maintain and verify eligibility data for Title IV-E, Medicaid, TANF and adoption services using state/federal systems (FSFN, FLMMIS, etc.). Open/close Medicaid, complete redeterminations, upload documentation, communicate with adoption partners and attorneys, and ensure funding accuracy for children in out-of-home care.

Performs criminal and civil background screenings and diligent searches per state and DCF policy. Schedules appointments, captures fingerprints via Live Scan, collects documentation and fees, assists with searches, participates in training, and maintains confidentiality while supporting clients and staff.

Prepare, sort, and file client case documents per federal/state/agency regulations; audit and maintain case lists; facilitate file access and notices; support quality assurance and other clerical duties.