Jobs at Family Support Services

Verifies agencies and case managers overseeing children in out-of-home care, routes Medicaid and related mail, tracks eligibility documents and TANF notices, updates records in FSFN, scans files, and communicates application status. The role supports timely processing of healthcare and adoption eligibility information while maintaining accurate case documentation. This is a hybrid, Monday-through-Friday position requiring clerical, data management, and automated systems experience.

Supports the Director of Youth Well-Being and Clinical Permanency Supports by coordinating schedules, meetings, documentation, data tracking, reminders, community resources, events, onboarding, and office supplies. Maintains records, prepares meeting summaries and correspondence, communicates with staff and partners, and resolves routine administrative matters independently. Requires a high school diploma or GED, at least two years of clerical or administrative experience, proficiency with Adobe Acrobat and Microsoft Office, and successful completion of multiple background and employment authorization checks.

Supports contract administration and compliance by drafting and reviewing contract documents, monitoring provider and vendor performance, conducting site visits and risk assessments, auditing invoices and records, preparing reports, providing training, and requesting corrective action plans. The role also manages document control, procurement-related activities, and relationships with subcontracted providers while ensuring adherence to state, federal, and organizational requirements.

Prepare, sort, and file client case documents per federal/state/agency regulations; audit and maintain case lists; facilitate file access and notices; support quality assurance and other clerical duties.

Performs criminal and civil background screenings and diligent searches per state and DCF policy. Schedules appointments, captures fingerprints via Live Scan, collects documentation and fees, assists with searches, participates in training, and maintains confidentiality while supporting clients and staff.

Support multi-county offices by researching and pursuing grant opportunities, preparing and submitting applications, maintaining grant records and reporting, coordinating with staff and community partners, ensuring grant compliance, and periodically traveling between county offices.