Quality Management Analyst
Compliance & Quality Management · New York, NY · Full Time
Department:
Compliance & Quality Management
Reports To
Manager of Quality Management
Location:
New York
Employment Type
Full Time
About Us
Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.
Role Overview
The Quality Management Analyst for Community Programs (QMA) will lead the quality management process through the analysis and support of creating and implementing corrective actions and improvement plans. The QMA will complete internal reviews that will assist in collecting, coding, imputing, verifying, training, and monitoring data of all Rising Ground persons supported. The role of the QMA is to support and ensure that programs meet quality compliance standards, performance quality is maintained, and that specified goals and outcomes are met.
Key Responsibilities
- Perform internal audits/case record reviews
- Ensure the timely submission of Corrective Action Plans, internally and to external monitoring agencies
- Work collaboratively with program departments and external agencies to support compliance efforts and monitor remediation
- Develop and implement quality assurance/quality management tools to measure and assess the impact of systems, policies, and program effectiveness
- Lead Quality Management meetings
- Conduct inspections of locations in which services are held
- Conduct observations of staff interactions with persons supported
- Assist programs in preparing for external audits and accreditation processes from agencies such as ORR, OCFS, and CARF
- Participate in standing committees
- Process and input data, as needed
- Other related duties as assigned by supervisor.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Required Qualifications
- Bachelor's Degree preferred human services or equivalent field or 5 plus years' experience in related field
- Ability to independently travel between Westchester, Bronx, Manhattan, Brooklyn and Queens
- Knowledge and ability to manipulate and analyze data
- Working knowledge of computer applications
- Highly skilled with Microsoft Excel
- Commitment to enhancing the level of service delivery provided to persons supported
- Ability to write reports from database information
- Excellent organizational and interpersonal skills
- Verbal and written communication skills
- Knowledge of OCFS, DOE, ACS processes, procedures, regulations, and mandates
Work Environment
Corporate Office
Position Type/Expected Hours of Work
This is a full-time position. Monday through Friday. Work hours options are 9:00 am - 5:00 pm, 9:30 am - 5:30pm
Benefits & Compensation
- Competitive salary structure
- Health, dental, and vision insurance
- 401(k) with company match
- PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)
- Remote / flexible work options (If applicable)
Additional Requirements
- Authorized to work in the U.S.
- Ability to work in-person in New York City (NYC)
- Ability to travel to other Rising Ground Sites (if required)
Equal Employment Opportunity
It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.
Skills Required
- Bachelor’s degree, preferably in human services or an equivalent field
- Five or more years of experience in a related field, as an alternative to the degree requirement
- Ability to travel independently between Westchester, Bronx, Manhattan, Brooklyn, and Queens
- Knowledge of and ability to manipulate and analyze data
- Working knowledge of computer applications
- Highly skilled with Microsoft Excel
- Commitment to enhancing service delivery for supported persons
- Ability to write reports from database information
- Excellent organizational and interpersonal skills
- Verbal and written communication skills
- Knowledge of OCFS, DOE, and ACS processes, procedures, regulations, and mandates
- Authorized to work in the United States
- Ability to work in person in New York City
What We Do
Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity. With an annual budget of $203 million and 101 programs at 138 sites throughout the New York City and lower Westchester area, we deliver dedicated support to promote safe environments for children and help families thrive through our family stabilization, family foster care and adoption programs; innovative special educational programs that advance learning from early childhood through high school; result-focused programs that help court-involved youth change the trajectory of their lives; caring services that promote independence for children and adults with developmental disabilities; and pro-active community health initiatives that foster well-being. Across programs, we continually engage new, innovative techniques and implement evidence-based models to increase our impact and promote better outcomes.
