The Role
Who is Plenti?
Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.
We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 200 people based in Australia, Plenti is small enough so everyone can make a difference in their role, but we have very big ambitions as a team, as we go about building Australia’s best lender.
Plenti is a founder led business that launched in 2014 and is now listed on the ASX, with annual revenue of over $200 million and a loan portfolio of over $2 billion.
The Quality and Learn Specialist is critical in driving consistent, high-quality credit outcomes. Leveraging a strong background in credit underwriting, this role is responsible for the governance and continuous improvement of the quality assurance (QA) framework and the design and delivery of training across our underwriting function.
The successful candidate will help ensure our underwriters are equipped with the skills, knowledge, and feedback needed to meet regulatory obligations and internal standards while working with Credit Leadership to foster a culture of accountability, development, and learning.
Key Responsibilities:
Quality Management
• Conduct quality reviews of underwriting to ensure compliance with internal policies, responsible lending obligations, and regulatory requirements
• Provide individualised coaching and feedback to underwriters to support development and improve performance
• Proactively identify patterns in quality assurance results and provide actionable feedback and recommendations for improvement
• Conduct and lead calibration sessions with relevant stakeholders to ensure consistent quality standards
• Maintain and evolve QA criteria and scoring frameworks in line with changes to policy, product, and regulatory requirements
• Prepare and circulate quality reports to key stakeholders, highlighting performance insights and areas for focus
Training and Development:
• Design and deliver underwriting training programs across new hire onboarding, ongoing learning, and policy/process updates
• Maintain and manage underwriting knowledge bases, ensuring accuracy, usability, and accessibility
• Collaborate with credit leaders and SMEs to ensure training aligns with business needs and evolving requirements
• Support Team Leaders in delivering coaching and development plans for individual underwriters
• Monitor and track completion of mandatory training and ensure alignment with company standards
• Foster a learning culture within the underwriting team, with a focus on continuous improvement and operational excellence
About You:
• Proven experience in underwriting within the Australian Finance or lending sector (consumer or commercial)
• Strong understanding of responsible lending obligations and the National Consumer Credit Protection Act (NCCP)
• 3+ years of Operations quality assurance
• In-depth knowledge of operations and customer service principles, practices and processes
• Outstanding written and verbal communication skills, with the ability to convey complex ideas clearly Strong understanding of coaching practices and techniques, with a focus on skill-building and performance improvement
• High attention to detail to ensure accuracy in reporting, documentation, and quality reviews
• Excellent interpersonal skills; able to build rapport, develop and engage team members
• Proven experience in a learning and development role is highly regarded however, not essential
What's life like at Plenti?
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.
In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.
Plenti is committed to a diverse and inclusive workforce.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.
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The Company
What We Do
Plenti is building Australia's best lender. Our smart technology offers faster and fairer car, renewable energy and personal loans to help borrowers bring their big ideas to life. We've also helped more than 27,000 investors earn strong, stable returns by investing in loans to creditworthy Australians. We've originated more than $3.5 billion in loans since establishment, with our strong growth supported by diversified distribution channels and funding, and underpinned by our exceptional credit performance and continual innovation. We've won more than 30 awards for our outstanding loan products, and have been recognised in the Deloitte Technology Fast50, Deloitte Asia Pacific Technology Fast 500, AFR Fast 100, and the FT High-Growth Companies Asia Pacific. Plenti listed on the ASX in September 2020
