Quality Improvement Coordinator

POSITION SUMMARY: 

Under the general supervision of the Quality Improvement (QI) Director, the Quality Improvement (QI) Coordinator is a clinical staff member that coordinates projects and data related to the Quality Management & Improvement (QM&I) Program to support and enhance Sonoma County Indian Health Project’s strategic performance objectives. The QI Coordinator will measure, analyze, review, forecast, trend, monitor, and present information related to Quality activities. The QI Coordinator is responsible for coordination of Quality Improvement meetings and committees; assisting in preparation for accreditation surveys; assisting and performing audits and studies; and creating and maintaining reports to assist in the maintenance of an effective outcomes-driven QM&I Program.

ESSENTIAL FUNCTIONS: 

1. This may include audits, patient satisfaction surveys, staff surveys, policy review tracking, collection of peer review results, patient outreach calendar, patient incentive program for health maintenance, and staff quality incentive programs. Maintains written reports of activities and findings.
2. Performs data entry/clean up, generates monthly reports, and evaluates trends for quality measures listed in the QM&I Plan, Pay for Performance programs, and grants. 
3. Coordinates population health management activities, including panel management (PCP assignments), preparing outreach lists, conducting phone/text/portal outreach to patients, ordering overdue health maintenance items for patients as allowed by standing orders, participating in outreach events, and promoting huddle and care gap closure processes.
4. Coordinates and/or supports QI committee meetings, management meetings, department meetings, All Staff meetings, and grant meetings as they relate to quality improvement. This may include sending meeting invites, preparing meeting materials, creating PowerPoint presentations, printing handouts, ordering and pick up of food, coordinating meeting space set up, reporting out on progress on behalf of the project team, taking minutes, and following up on identified action items.
5. Documents all standard procedures related to the QI Coordinator role and recurring tasks (reporting instructions, audit methods, QI activities, etc.).
6. Attends training programs and professional meetings as assigned/approved by supervisor.
7.  provides staff training and assistance as requested by clinic staff.
8. Works directly with the clinic staff to support development and implementation of procedures, protocols, and workflows that support approved SCIHP policies and align with QI efforts.
9. Collaborates with Department Directors, Supervisors, QI Committee members, and front-line staff to monitor and support quality improvement activities.
10. Collaborates with the Infection Control Coordinator, Safety Coordinator, and Corporate Compliance & Privacy Officer, to ensure that pertinent data trends from each program is communicated through the proper channels and evaluated for Quality Improvement opportunities. 
11. Coordinates and participates in site visit preparation and execution for AAAHC Accreditation.
12. Serves as a resource person to the clinic for QI-related matters.
13. Other QI duties as needed and as assigned by director / supervisor.

EDUCATION AND EXPERIENCE: 

• Active Medical Assistant Certification.
• Three (3) years of previous experience in Health Care required.
• One (1) year of previous experience with Quality Improvement, population health management, grants, and/or project management.
• Bachelor’s Degree preferred.
• Experience with AAAHC standards is preferred.
• Experience with OCHIN EPIC is preferred.
• Advanced experience with Microsoft Office Suite, particularly Word, Excel and Power Point.
• Direct experience creating and presenting statistical data analysis.
• Valid, unrestricted California Driver’s License and must be insurable
• Position requires occasional overnight travel.
• Basic computer skills are required.

QUALIFICATIONS:

• Ability to exercise independent judgment and coordinate a number of projects to meet specified objectives.  Maintain detailed records of these activities and projects.
• Ability to monitor, present, and teach complex programs, such as value-based care incentives and patient centered medical home initiatives.
• Ability to create proficient meeting agendas, presentations, and typed minutes.
• Ability to write and edit policies and procedures, using proper grammar, language, tone, and style appropriate to Sonoma County Indian Health Project, Inc.
• Ability to work and communicate effectively with a wide variety of people and positions in field, local, State, Federal and private organizations within the health care profession.
• Ability to coordinate and motivate teams within an organization. 

SPECIAL QUALIFICATIONS:

All employees must be sensitive to the needs of the Native American community, demonstrate a deep understanding and respect for the diverse cultural heritage, traditions, and historical context of the Native American community.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made for qualified individuals with disabilities to perform the essential functions pursuant to Section 501 of the Rehabilitation Act of 1973, 29 U.S. Code 791, Title 29 and the Americans with Disabilities Act (ADA).

While performing the duties of this Job, the employee is regularly required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; use hands to write, type, hold, or use basic office equipment; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:

1. Frequent possible exposure to blood borne/airborne pathogens or infectious materials.
2. Noise level ranges from quiet to moderate.
3. Will be working in a fast-paced non-profit community health clinic environment.
4. Will do extensive work on the computer and the telephone in communicating with staff, responding to inquiries, etc. 

Apply to: Sonoma County Indian Health Project, Inc.

Attn: Human Resources Manager

144 Stony Point Road, Santa Rosa, CA 95401

Fax (707) 526-1016 or Email Resume and SCIHP Application to: [email protected]

Employment Application available online at: www.scihp.org/human-resources

Reasonable accommodations will be given to qualified disabled applicants pursuant to Section 501 of the Rehabilitation Act of 1973, 29 U.S. Code 791, Title 29, and the Americans with Disabilities Act (ADA)