The role holder will
drive quality improvement initiatives across d.light's Africa business by
identifying, analyzing, and eliminating product and process-related issues that
impact customer experience, reliability, and operational performance.
RequirementsKey Responsibilities
Quality Excellence & Continuous Improvement
Lead quality excellence initiatives across products, service operations, supply chain, and partner networks.
Identify systemic quality issues and drive sustainable improvement actions.
Establish and monitor quality improvement roadmaps.
Drive continuous improvement projects using Lean, Six Sigma, and structured problem-solving methodologies.
Promote best practices and lessons learned across regions and functions.
Lead detailed investigations of product failures observed in the field.
Analyze warranty returns, customer complaints, service center findings, and reliability data.
Validate effectiveness of corrective and preventive actions.
Perform deep-dive failure analysis to identify root causes and failure mechanisms.
Coordinate technical reviews and corrective actions with Engineering, Product Management, Quality, Suppliers, and Manufacturing Partners.
Monitor product reliability performance across Africa markets.
Identify recurring product issues and reliability risks.
Support reliability validation and verification activities.
Drive initiatives to improve durability, robustness, and overall product performance.
Provide technical recommendations based on field learning and failure analysis.
Identify quality issues impacting customer satisfaction and product adoption.
Work closely with Customer Experience, Service Operations, and Commercial teams to reduce customer pain points.
Lead initiatives aimed at reducing repeat failures, service visits, and warranty claims.
Drive improvements in customer satisfaction and overall product ownership experience.
Act as the focal point for quality improvement initiatives across Africa.
Coordinate with:
Product Management
Product Quality Teams
Engineering
Service Operations
Supply Chain
Suppliers
Contract Manufacturers
Ensure timely implementation and closure of improvement actions.
Develop and maintain quality dashboards and performance reports.
Analyze trends related to:
Product Returns
Warranty Claims
Customer Complaints
Service Center Defects
Repeat Failures
Product Reliability
Present actionable insights and recommendations to leadership teams.
Qualifications
Bachelor's Degree in Electronics Engineering, Electrical Engineering, Mechatronics, Mechanical Engineering, Industrial Engineering, or a related discipline.
A Master's Degree is an added advantage.
>5 years of experience in:
Quality Engineering
Reliability Engineering
Product Quality
Customer Quality
Continuous Improvement
Field Quality
Experience in Consumer Electronics, Solar Products, Energy Storage Systems, Inverters, Batteries, Home Appliances, Telecommunications Equipment, or related industries.
Lithium-ion and LFP Battery Technologies
Battery Management Systems (BMS)
Solar Home Systems
Inverters and Power Electronics
PCB Assemblies (PCBA)
Consumer Electronics Products
Product Reliability Engineering
Failure Analysis Techniques
Customer Quality Management
8D,5 Why,Fishbone Analysis,FMEA,Fault Tree Analysis,Pareto Analysis,Six Sigma,CAPA and Statistical Analysis
Reduction in Warranty Claims
Reduction in Product Return Rate
Reduction in Repeat Failure Rate
Improvement in Customer Satisfaction Metrics
Improvement in Product Reliability Performance
CAPA Effectiveness and Closure Rate
Cost of Poor Quality (COPQ) Reduction
Number and Impact of Continuous Improvement Projects Delivered
BenefitsWhat We Offer
Competitive Remuneration
Medical Cover
Pension
Skills Required
- Bachelor’s degree in Electronics Engineering, Electrical Engineering, Mechatronics Engineering, Mechanical Engineering, Industrial Engineering, or a related discipline
- More than 5 years of experience in quality engineering, reliability engineering, product quality, customer quality, continuous improvement, or field quality
- Experience in consumer electronics, solar products, energy storage systems, inverters, batteries, home appliances, telecommunications equipment, or related industries
- Strong understanding of lithium-ion and LFP battery technologies
- Strong understanding of Battery Management Systems (BMS)
- Strong understanding of Solar Home Systems
- Strong understanding of inverters and power electronics
- Strong understanding of PCB assemblies and consumer electronics products
- Knowledge of product reliability engineering, failure analysis techniques, and customer quality management
- Proficiency with 8D, 5 Why, Fishbone Analysis, FMEA, Fault Tree Analysis, Pareto Analysis, Six Sigma, CAPA, and statistical analysis
- Master’s degree
What We Do
d.light makes reliable, affordable solar energy accessible to low-income families and underserved communities worldwide. The company designs, manufactures, and distributes solar home systems, lanterns, inverters, appliances, and smartphones, supported by flexible PayGo financing. Its products provide clean, dependable power for homes, businesses, and health facilities, helping improve education, health outcomes, safety, and economic opportunity in off-grid and underserved areas.
