San Jose, CA 100% Onsite
Description
Role Overview
The Quality Engineering Manager serves as the champion of product quality and customer satisfaction. This leader strengthens customers’ confidence in products by upholding rigorous quality standards, managing customer expectations, and ensuring timely, data‑driven resolution of quality issues. The role requires seamless collaboration across internal engineering teams and the supply base, as well as direct engagement with customers on technical quality matters. Success in this position demands deep semiconductor quality expertise, strong communication skills, and a proven track record in customer‑facing quality roles.Key Responsibilities
- Lead, mentor, and develop the quality engineering team.
- Lead initiatives to elevate quality performance across the entire product portfolio.
- Serve as the primary interface for customers on quality‑related topics.
- Partner closely with Failure Analysis, Test Engineering, Product Engineering, and Field Sales to achieve quality objectives and strengthen customer satisfaction.
- Drive corrective and preventive actions for field failures, including ownership of 8D problem‑solving and delivery of customer‑ready reports.
- Define, implement, and sustain operational and systemic improvements to product quality.
- Manage customer notifications related to product changes.
- Support and facilitate customer audits and quality reviews.
- B.S. in Electrical Engineering or a related technical discipline.
- 10+ years of experience in customer quality engineering for integrated circuits.
- Expertise in the 8D problem‑solving methodology.
- Direct customer‑facing experience in a quality management role.
- Strong problem‑solving skills across semiconductor products and manufacturing processes.
- Excellent technical writing skills with the ability to communicate clearly, concisely, and factually.
- Strong verbal and written communication skills for technical discussions.
- Ability to travel globally to customer sites as needed.
- Ability to communicate verbally and in writing in Mandarin.
Top Skills
What We Do
Microsoft Gold Certified Partner | Trusted Adviser MetaOption is a technology services firm specializing in business applications and cloud solutions. We help mid-market and enterprise customers solve their business challenges through strategic consulting services, innovative offerings and industry-specific solutions built on the latest technologies. Services: - Microsoft Dynamics 365 Business Central - Microsoft Dynamics 365 Business Central On-Premise (NAV 2018) - Dynamics NAV 2018, 2017, 2016, 2013 R2, 2009 Customization, Support - Dynamics Business Central/NAV Integration, Upgrade, Reporting - Microsoft Dynamics 365 (CRM) - Microsoft BI - Jet Reports - EDI Integration - Microsoft Dynamics Hosting - Microsoft Dynamics Staffing Industry Solutions for Dynamics NAV / Dynamics 365 Business Central - Dynamics 365 Business Central/NAV Manufacturing ERP Solution for Job-based manufactures and integration with Engineering Systems - Dynamics 365 Business Central/NAV Pharma ERP Solution for Wholesalers, Distributors, and Manufacturers - Dynamics 365 Business Central/NAV Logistics ERP Solution - Dynamics 365 Business Central/NAV Telecom Master/Dealer ERP Solution Dynamics 365 Business Central/NAV Add-ons - Warehouse Management System (WMS) for Dynamics 365 Business Central/NAV with ADCS (Advanced Data Capture System) mobile solution - Pharma Track & Trace Add-on for Dynamics 365 Business Central/NAV - Barcode Add-on for Dynamics 365 Business Central/NAV - License Plate (Container Management) Add-on for Dynamics 365 Business Central/NAV - MetaDocs Document Management Add-on for Dynamics 365 Business Central/NAV
