Quality Engineering Manager

The Quality Engineering Manager at Granicus works to drive our teams to produce excellent and high quality software and works with our smart, driven engineers to enable their learning and growth. A Quality Engineering Manager at Granicus will embody these values and ensure they are lived and breathed by their team. 

In addition to our values a Quality Engineering Manager will champion continuously improving quality knowledge sharing, and a foster a supportive learning environment. This role will allow you to write test code, mentor engineers, and think strategically. Your ideas about culture, roadmaps, and technical decisions of all sizes will be highly valued. Our Quality Engineering Manager will love to collaborate on code and high level thinking, thinks automation is the way to go and cares deeply about people management.

What your impact will look like here

• Define and manage you teams' goals, career path development and training plans
• Interview and recruit new employees
• Define and manage onboarding plans for new hires
• Ensure the teams priorities are aligned with the business's priorities
• Assist the product team in defining requirements, estimating new work and planning roadmaps
• Ensure tests are executed in a timely manner
• Continuously improve the teams' processes around testing and the SDLC
• Oversee and validate testing related solutions
• Provide technical insight to executive decision makers
• Report on key performance indicators for the teams, including execution against objectives, application uptime, and agile process health
• Facilitate collaboration between testers and other teams/staff
• Represent engineering interests in interactions with product management, security, and technical operations leaders

You will love this job if you have

• Bachelor’s degree in related field or 10 plus years of experience 
• Exceptional communication skills and experience interacting with all levels of the organization 
• Solid understanding of Incident Management, Problem Management and Change Management 
• Strong knowledge of data Center infrastructure and operating systems 
• Experience in leading complex technology incidents, preferably in a SaaS based environment
• During the last three months, you would have:
• Acted as the incident commander during major incidents.
• Help implement an updated paging solution for incident management
• Identified gaps in our incident process and helped implement solutions to fill those gaps
• Certification in ITIL 
• Proven organizational skill with the ability to develop a detailed work plan to ensure project success 
• Demonstrated problem solving skills with the ability to work collaboratively with other departments to resolve issues 
• Possess excellent written and verbal communication skills 
• Ability to work in a fast-paced environment; handle multiple priorities 

The Team

We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include –

- Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs.

- Embracing diversity & fostering a culture of ideation, collaboration & meritocracy

- We bring in special guests from time to time to discuss issues that impact our employee population

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Impact

We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Process

- Assessment – Take a quick assessment.

- Phone screen – Speak to one of our talented recruiters to ensure this could be a fit.

- Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more.

- Reference checks – Provide 2 references so we can hear about your awesomeness.

- Verbal offer – Let’s talk numbers, benefits, culture and answer any questions.

- Written offer – Sign a formal letter and get excited because we sure are!

Benefits at Granicus India

Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes –

- Hospitalization Insurance Policy covering employees and their family members including parents

- All employees are covered under Personal Accident Insurance & Term Life Insurance policy

- All employees can avail annual health check facility

- Eligible for reimbursement of telephone and internet expenses

- Wellness Allowance to avail health club memberships and/or access to physical fitness centres

- Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter

- Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 

- Access to learning management system Say., LinkedIn Learning Premium account membership & many more

- Access to Rewards & recognition portal and quarterly recognition program

Security and Privacy Requirements

- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

- Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. 

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.