Quality Engineer - Bi-Lingual Japanese/English

Duties

1. 1. Investigate, resolve and document all warranty issues in North America (50-75% TRAM Group parts for NA vehicles and 25-50% TRJ parts for Japan build vehicles).
   1. Work with customer’s quality related parties, such as Quality and Management
   1. 1. 1. Investigate and research
         2. Gather necessary data and documentation
         3. Perform function testing checks on parts @ TMMNA
         4. Observe testing of failed product
         5. Understand & explain countermeasures taken
         6. Follow-up & track resolutions
      2. Create technical reports
      3. Report actions taken to correct warranty issues
      4. Resolve quality problems at customer facilities as necessary
      5. Utilize Toyota quality software systems to stay current with warranty issues & potential critical issues/recalls.

    

    

   1. Act as liaison between TRJ, TRAM NA locations and customer:
      1. Act as information source for customer and the Tokai Rika Group
      2. Coordinate meetings
      3. Create and relay back quality issue documentation and technical reports
      4. Review and distribute Field Technical Reports
      5. Strengthen and establish relationships with the customer

    

   1. Assist Tokai Rika Group Quality group in development of special projects:
      1. Participate in Cost share activities: support NTF investigations and in-vehicle retrofit.
      2. Work in conjunction with Tokai Rika Group Quality departments
      3. Create, revise and execute Continuous Improvement projects
      4. Support warranty issues at supplier.  TRAM Quality Engineer is the primary person responsible, QRE to travel with TRAM Engineer as needed and assist by providing follow up visits.
      5. Work on any other assigned projects as needed

    

   1. Accurately document all meetings, schedules & attendance by:
      1. Maintaining and submitting reports to Quality management team of TRJ and TRAM on customer’s quality activities and meetings.
      2. Informing customer and TRJ and TRAM Quality management immediately of his/her absence away from customer

Requirements

• 3  + year work experience in the field quality
• Bi-ligual in both English and Japanese
• Excellent communication skills: technical, verbal, and written
• Ability to train quickly with new products/commodities
• Excellent analytical and logical problem solving skills
• Basic knowledge of manufacturing technologies & systems
• Basic knowledge of production equipment & machinery
• Knowledge of quality test protocols, materials, and procedures
• Demonstrated use of engineering statistics, must be able to read specs & drawings
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