Key Responsibilities
• Own end-to-end management of zero-mile claims from notification through closure.
• Lead immediate containment actions to prevent further outflow at OEM and internal facilities.
• Perform data-driven validation of claims, including returned part analysis and NTF assessments.
• Lead structured root cause analysis and corrective action development.
• Coordinate cross-functional teams to implement and verify countermeasures.
• Act as primary OEM interface for zero-mile claim discussions, audits, and follow-up.
• Support claim disputes and cost reduction through technical justification.
• Track and report claim trends, recurrence risk, and countermeasure effectiveness.
• Drive prevention activities and deploy lessons learned (Yokoten).
Required Qualifications
• Bachelor’s degree in engineering or related discipline.
• 3+ years of Quality Engineering experience in automotive manufacturing.
• Experience managing zero-mile or customer warranty claims.
• Strong knowledge of IATF 16949, OEM requirements, and problem-solving methodologies.
• Strong cross-functional leadership and customer communication skills.
Preferred Qualifications
• Multi-OEM support experience (Honda, Toyota, Subaru GM, Ford, Stellantis).
• Experience with OEM scorecards, and claim dispute processes.
• New model launch or process change quality risk experience.
Key Performance Indicators (KPIs)
• Zero-mile claim volume and recurrence rate.
• OEM response timeliness.
• Claim dispute success rate.
• Corrective action closure effectiveness.
• OEM quality scorecard performance.
Benefits Summary:
- Medical, Dental, Vision, Prescription Drug plans
- 401K with 4% Company Match
- Vacation/PTO and 13 Paid Holidays
- Bonus Program
- FSA/HSA and Dependent Care Programs
- Company provided Life, Disability, ADD and Business Travel Insurance
- Various No Cost Wellness & Chronic Condition Management Programs
- Various Optional Insurance programs such as legal, identity theft, critical illness, etc.
- Tuition Reimbursement
- Career Development and Ongoing Training
- Employee Assistance Program
- Employee Spotlight and Recognition Program
- Volunteer Opportunities
- Onsite Fitness Center (vary by location)
- Cafeteria and food markets (vary by location)
- Onsite Health Clinic and Pharmacy (vary by location)
Candidates residing 50+ miles from the work location are eligible for relocation assistance.
Annual Salary: $70,000 - $88,000
Skills Required
- Bachelor's degree in engineering or related discipline.
- 3+ years of Quality Engineering experience in automotive manufacturing.
- Experience managing zero-mile or customer warranty claims.
- Strong knowledge of IATF 16949, OEM requirements, and problem-solving methodologies.
- Strong cross-functional leadership and customer communication skills.
- Multi-OEM support experience (Honda, Toyota, Subaru, GM, Ford, Stellantis).
- Experience with OEM scorecards and claim dispute processes.
- New model launch or process change quality risk experience.
DENSO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DENSO and has not been reviewed or approved by DENSO.
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Healthcare Strength — Medical coverage includes multiple plan designs through a major carrier, telemedicine, and chronic‑condition programs bundled with enrollment. On‑site family health centers at select locations add convenient primary care and pharmacy access for eligible members.
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Retirement Support — The 401(k) program uses automatic enrollment with a straightforward dollar‑for‑dollar company match on initial contributions and an annual true‑up via a recognized recordkeeper. Auto‑increase and the potential for discretionary employer contributions reinforce long‑term savings support.
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Wellbeing & Lifestyle Benefits — Wellness incentives can reduce medical premiums, and resources span musculoskeletal care, weight management, digestive health, and behavioral health at no additional cost when enrolled. Site‑based amenities like on‑site care, fitness options, and tuition reimbursement expand lifestyle value where available.
DENSO Insights
What We Do
DENSO is one of the world's largest automotive suppliers with a 75-year history of providing advanced automotive systems and technology to automakers worldwide. While our products are featured on nearly every vehicle make and model on the road today, we're also looking to innovate beyond automotive so we can maximize how we support the evolving needs of society. Globally, we have 158,000 employees, including 27,000+ in North America, working together every day to pursue our Two Great Causes: Green -- which represents our goal of achieving carbon neutrality by 2035 through our products, processes and facilities; and Peace of Mind -- which focuses on developing solutions for safer and more seamless experiences across society. Together, they help us pursue our mission of contributing to a better world.
