Quality Coordinator - Novi

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Clinic Location: Novi - Must be open to rotate through other clinics in the area
Hybrid role 2-3 days in office and the rest to be remote
The Quality Coordinator will be accountable for identifying patients that are overdue for certain quality measures to help close quality gaps, collaborating with the Population Health team and our partners to accurately report value-based performance, provide the right care at the right time, improve accuracy in chronic condition capture, conduct patient outreach, and support performance improvement initiatives.

As a new member of VillageMD, you’ll work closely with our Population Health team to connect the dots of collaborative patient care while utilizing various practice EMR’s to review patient charts, extract proof of care and submit documentation through payer portals or otherwise electronically. The ideal candidate will demonstrate the ability to work in a fast-paced environment while using excellent communication skills to serve our patient populations. He/she must be proactive with strong personal initiative as well as highly organized and detail oriented. Additionally, you will identify trends and improvement opportunities in provider and clinical staff documentation as well as coordinate and outreach to schedule patient appointments to ensure all patients are seen while closing quality gaps and ensuring accuracy in reporting of their current health status.

How you can make a difference

• Train and become a superuser in the EMR systems that our partner practices use
• Gain subject expert command of relevant HEDIS & CMS (quality) measures
• Shadow peers on the Population Health, Care Management, and provider teams that you’ll partner with in the practice
• Gain a broad understanding of the care model at VillageMD to facilitate a positive experience for patients, families, and caregivers

What are some unique responsibilities that you’ll have at VillageMD?

• Engage with patients to help coordinate quality health maintenance screenings through a pre-visit planning process for primary care visits
• Connect with patients after their primary care visit in a post-visit process to help coordinate the completion of their quality health maintenance
• Coordinate with primary care office staff and/or providers to ensure appropriate referrals, orders, and tests are in place for the patient
• Schedule appointments and testing and/or order screenings per standardized protocols
• Refer patients to Nurse Care Managers if appropriate for chronic disease education or support
• Maintain current knowledge of quality measure specifications to be captured in EMR for HEDIS and CMS quality metrics
• Work collaboratively with other departments on quality specific projects to help close data discrepancies on a quarterly basis and/or at year end
• Review Electronic Medical Record and pull medical record documentation, labs, screenings, results, etc. to identify compliant screenings for submission to health insurers (payers) and identify needed improvements/deficiencies in data capture that impact CMS Star measures
• Identify opportunities to improve patient care to meet patient needs
• Actively participate as a member of the health care team to promote positive health outcomes for our patients

Skills for success

• The ability to be flexible in an ambiguous and dynamic environment
• A service orientation and a “can do” attitude
• A willingness to learn on your own and take initiative
• A low ego and humility; an ability to gain trust through good communication and doing what you say you will do

Experience to drive change

• 2+ years of experience in a medical office or health care setting (primary care preferred)
• Medical Assistant Certification preferred
• 2 years of previous HEDIS or healthcare quality experience preferred
• Experience working in Electronic Medical Records and Practice Management Systems
• Comfort utilizing a variety of electronic health records including data capture, data mining and reporting
• Familiarity with value-based care and quality programs
• Telephonic communication with patients regarding care and future needs
• Comfort with technology including Microsoft suite of products

About Our CommitmentTotal Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.