Help deliver high-quality loan processing by ensuring documentation and transactions are complete, accurate, and timely. In this role, your attention to detail and sound judgment will reduce rework and support strong risk outcomes. You’ll collaborate closely with processing partners and work across multiple systems. If you thrive in a high-volume environment with daily deadlines, this role offers meaningful impact and growth.
As a Quality Control Specialist in loan operations, you review loan documentation and transaction activity to confirm accuracy, completeness, and alignment to approvals and required controls. You work in a high-volume, deadline-driven environment and partner with processing teams to resolve exceptions quickly. You also support assigned projects that improve quality, consistency, and service delivery.
Job Responsibilities
- Review loan documentation to confirm it meets applicable compliance, audit, and funding or pre-funding requirements
- Validate that executed documents are consistent with documented approvals and required terms
- Perform quality review and approval of new loan bookings, renewals, and modifications within the applicable loan system
- Perform quality review and approval of loan funding activity, including wires, payments, and rate updates, as applicable
- Follow documented procedures and complete work in accordance with required controls and service standards
- Use multiple loan and supporting systems to complete end-to-end quality review and approvals
- Communicate with processing teams to clarify missing, inconsistent, or incomplete submission items and resolve exceptions
- Track and manage daily workload to meet service level expectations and individual and team performance goals
- Participate in manager-assigned projects and contribute to process improvements and best practices
- Work occasional overtime as needed to support business needs and daily deadlines
Required qualifications, capabilities and skills
- Successful completion of all required pre-employment screening and periodic background checks (role-dependent)
- Bachelor’s degree or equivalent experience (TBD)
- Minimum TBD years of experience in financial services operations, loan operations, or a related environment
- Demonstrated ability to review documentation for accuracy, completeness, and alignment to required approvals and controls
- Demonstrated ability to identify issues, apply sound judgment, and escalate appropriately within defined timelines
- Proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn new applications quickly
- Ability to organize, prioritize, and manage multiple tasks concurrently in a deadline-driven, metrics-based environment
- Ability to communicate clearly and professionally in writing and verbally with internal partners
- Consistent attention to detail and ability to follow documented procedures and process requirements
- Ability to work collaboratively and share information to support team goals and service delivery
Preferred qualifications, capabilities and skills
- Experience in quality control, quality assurance, or risk/control checks within an operations environment
- Experience supporting commercial loan booking, loan funding, renewals, or loan modifications
- Experience reviewing loan documents and transaction details for consistency with approvals and required terms
- Experience working across multiple systems while meeting daily production and service level expectations
- Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Successful completion of required pre-employment screening and periodic background checks
- Bachelor's degree or equivalent experience
- Experience in financial services operations, loan operations, or a related environment; required years are TBD
- Ability to review documentation for accuracy, completeness, approvals, and controls
- Ability to identify issues, apply sound judgment, and escalate appropriately
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
- Ability to organize, prioritize, and manage multiple tasks in a deadline-driven, metrics-based environment
- Clear and professional written and verbal communication
- Consistent attention to detail and ability to follow documented procedures
- Ability to collaborate and share information to support team goals
- Experience in quality control, quality assurance, or operational risk/control checks
- Experience with commercial loan booking, funding, renewals, or modifications
- Experience reviewing loan documents and transaction details against approvals and terms
- Experience working across multiple systems while meeting production and service-level expectations
- Exposure to AI-enabled tools and willingness to adopt emerging technologies
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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