The Quality Control Specialist I is responsible for reviewing loan operations processes through Quality Control (QC) workflow queues to ensure accuracy, efficiency, and compliance. This role identifies errors or process gaps, documents findings, supports reporting, and helps maintain up‑to‑date training and procedural documentation. The ideal candidate brings strong attention to detail, regulatory knowledge, and a commitment to quality and service excellence.
What You’ll Do- Conduct quality control reviews across loan operations, including loan origination, underwriting, document processing, flood, and related activities
- Test and evaluate the effectiveness of existing processes by reviewing documentation, analyzing data, and performing sample checks
- Identify errors, deficiencies, or control weaknesses and document findings and recommendations
- Compile and assist with daily and weekly QC reporting
- Maintain documentation for QC processes, results, and procedural updates
- Address and follow processes related to credit reporting disputes and out‑of‑cycle updates to Credit Reporting Agencies
- Adhere to all corporate and Loan Operations policies and procedures
- Provide world‑class service to internal and external clients with professionalism and urgency
- Meet service level agreements (SLAs) and manage multiple priorities effectively
- Associate’s degree in Finance, Accounting, Business Administration, or a related field
- Minimum of one (1) year of experience in Quality Control, Quality Assurance, or a related role
- Knowledge of federal and state banking regulations
- Proficiency in Microsoft Outlook, Word, and Excel
- Excellent written and verbal communication skills
- Strong organizational, time‑management, and problem‑solving skills
- Ability to think critically and work with limited guidance
- Must be able to pass a criminal background & credit check
- This is a full-time, non-remote position
FLSA Status: Non-Exempt
Ready to take your career to the next level? Apply now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay RangeUSD $34,102.00 - USD $48,672.00 /Yr.
Skills Required
- Associate's degree in Finance, Accounting, Business Administration, or a related field
- At least one year of experience in Quality Control, Quality Assurance, or a related role
- Knowledge of federal and state banking regulations
- Proficiency in Microsoft Outlook, Word, and Excel
- Excellent written and verbal communication skills
- Strong organizational, time-management, and problem-solving skills
- Ability to think critically and work with limited guidance
- Ability to pass a criminal background and credit check
United Community Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about United Community Bank and has not been reviewed or approved by United Community Bank.
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Leave & Time Off Breadth — PTO and parental leave are presented as robust, covering vacation, sick and personal time plus federal holidays. Time-away policies are highlighted as strengths relative to base pay.
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Healthcare Strength — The package includes multiple medical plan options, company-paid short- and long-term disability, and company-paid life insurance at a high multiple of salary. These protections are positioned as core strengths of the total rewards offering.
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Retirement Support — A 401(k) with employer match and HSA with employer contributions are part of the offering. These components indicate meaningful support for long-term financial security.
United Community Bank Insights
What We Do
Since 1950, United Community has been driven to provide best-in-class service as we work to improve the financial well-being of the people and communities we serve. As a top 100 U.S. financial institution, we offer comprehensive banking, wealth management, and mortgage services, serving clients across the Southeast with more than 200 locations throughout Alabama, Georgia, North Carolina, South Carolina, Tennessee, and Florida. Our commitment to service has earned us numerous accolades, including ten J.D. Power awards for #1 in customer satisfaction in the Southeast, and consistent recognition from Forbes, including multiple appearances on their lists of World's Best Banks and America's Best Banks. We were also recognized by Newsweek as one of America's Most Trusted Companies and are a multi-year recipient of American Banker's "Best Banks to Work For" award. We are an Equal Housing Lender and Member FDIC. For a better banking experience, visit your local United Community branch today. For more information about our products and services, please visit ucbi.com.
