Quality Control Program Manager

Local or 100% Remote

Who we are 

Our mission at Point is to make homeownership more valuable and accessible to all. Every day, we explore, build, and iterate to create innovative financial products that improve the lives of our customers. Together, we’re creating the premier full-stack home equity platform to help current homeowners access their home wealth and aspiring ones realize their dream of homeownership. Point has raised over $180M from Andreessen Horowitz, WestCap, Prudential and other leading investors.

Our culture

We are a people-first, value-driven team. We come from varied backgrounds, experiences, and time zones. Our teams are aligned in service to our goal — to improve the lives of customers. Our culture is built on sharing ideas, supporting each other, and being empowered to do our best work. Find out what you can accomplish as part of an engaged, high-achieving team focused on a common goal.

About the role

The Quality Control Program Manager is responsible for managing Point’s quality control review program and driving key quality improvement initiatives. They will execute reviews of funded, denied, and serviced products, evaluating for conformance with internal policies and investor guidelines. They will be responsible for reviewing the results of testing with internal stakeholders, managing issue resolution, and developing final reporting to Point’s Leadership Team. Applicants must demonstrate prior quality control experience, the ability to manage programs independently, and partner with stakeholders to achieve objectives. 

Your responsibilities

• Contribute towards the development, execution, and management of Point’s Quality Control Program
• Coordinates a sample review of funded, denied, and serviced product reviews
• Processes the findings reports, assigns findings tasks, and monitors them until they are resolved.
• Responds to questions regarding findings reports, findings tasks, and the monthly summary reporting.
• Prepares monthly summary reporting that is provided to the management team.
• Interacts with other departments regarding the resolution of identified issues in a timely and accurate manner.
• Provides support for audits and examinations.
• Creates and maintains clear and concise procedures.
• Participates in projects as assigned by the manager.
• Seeks out efficiencies and process improvements within the scope of duties.

About you

• 7+ years of experience in financial services focused on mortgage lending 
• Prior work experience managing and/or executing quality control programs 
• Ability to define problems, establish facts, and draw conclusions using a set of data.
• General knowledge of consumer lending products, applications, rules, regulations, policies, and procedures.
• Strong interpersonal and communication skills among all levels of business partners
• Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines.

Our benefits 

Generous health benefits

• We provide medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).

Unlimited paid time off

• Recharge with unlimited paid time off and 10 company holidays. 

Flexible remote & onsite work

• Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 

Fully paid parental leave

• Point will true-up wages from state-applicable PFL earnings so that the employee’s total gross pay will be equivalent to 100% of their regular base pay, as well as two weeks of fully paid leave to be available after exhaustion of state PFL. 
• For employees in states without Paid Family Leave, Point will provide up to 8 weeks of paid parental leave. 
• In addition, all employees will receive 4 weeks of fully paid transition time. For four weeks after returning from parental leave, and following the use of all other paid leave benefits, you may work part-time, meaning two or three days per week, and receive 100% of regular base pay.

Financial wellness

• We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. Full-time employees have the opportunity to take ownership in the company through equity options.

Extra work/life benefits

• We provide monthly stipends for internet, mobile plans, and a one-time home office reimbursement. 

Point is proud to be an equal opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. 

Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary range for roles at this level based on market by tiers (Region | Location | Market Range):

• Tier 1 | San Francisco Bay Area, New York, Los Angeles, & Seattle | $105,700 - $143,000
• Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego | $90,100 - $121,900
• Tier 3 | All other US metro areas | $85,000 - $115,000

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.