In Otto International, It starts with us; Our outstanding products and services are made possible by our most valuable resource: our people. It is their skills, passion, and precision that empower our excellent, customer-centric solutions.
As a QC Manager at Otto International, you will play a critical role in managing end-to-end quality control matters across all product categories. You will ensure that quality standards consistently meet customer requirements and that company targets for rejection ratio, claim ratio, and delivery performance are achieved. In this role, you will also be responsible for monitoring, developing, and sustaining quality capability, integrity assurance, and safety standards, particularly for new projects. The QC Manager is expected to drive continuous improvement, proactively mitigate quality risks, and support the successful execution of business and customer quality objectives.
How will you make a difference?
Monitor and evaluate the effectiveness of vendors’ Quality Management Systems and ensure continuous compliance with defined quality standards.
Assess both existing and new vendors across multiple performance indicators; recommend corrective actions, preventive measures, and training programs as required.
Proactively identify potential quality risks prior to order placement and collaborate with relevant stakeholders to mitigate issues early.
Monitor industry trends, emerging technologies, and upcoming quality-related topics; conduct research and share insights with internal teams.
Develop and implement strategies with suppliers and other departments to consistently improve testing performance and compliance.
Ensure all relevant stakeholders are adequately informed of vendors’ performance, quality status, and technical development progress.
Manage all quality-related claims, including investigation, resolution, and follow-up processes.
Coordinate all quality-related communication with customer representatives and participate in client quality management meetings as required.
Proactively provide effective solutions aligned with customer requirements and expectations.
Coordinate project requirements with internal project leads and/or client counterparts to ensure quality objectives are met.
Maximize team productivity and capability by setting clear goals, conducting performance management, and providing training and development opportunities.
Foster strong motivation, accountability, and collaboration within the quality team.
Take accountability for divisional cost control and operate within the approved budget.
Continuously identify opportunities to improve processes, systems, and overall business performance.
Who we are looking for?
Bachelor’s degree in Garment, Textile Engineering, or a related discipline.
Minimum 8 years of experience in quality control/assurance within the garment and textile industry.
In-depth knowledge of quality control systems, procedures, concepts, and methodologies.
Strong understanding of fabric and garment processing, including spinning, weaving/knitting, dyeing, printing, finishing, washing, and laboratory testing.
At least 5 years of proven managerial experience, with the ability to lead, develop, and motivate quality teams.
Excellent organisational and leadership skills, with strong attention to detail and a results-driven mindset.
Strong problem analysis and problem-solving capabilities, with a proactive and solution-oriented approach.
Good command of spoken and written English, with effective communication and interpersonal skills.
Strong teamwork, collaboration, and stakeholder management skills across internal and external partners.
Experience managing multi-country teams or supplier bases is a plus.
Why work with us?
Collaborative, fun and challenging work environment.
Open, transparent and diverse culture with locations worldwide.
Double-pay, performance bonus, flexible working hours.
Full healthcare insurance coverage.
All data provided by applicants will be treated in strict confidence and used solely for recruitment purposes.
Top Skills
What We Do
Otto International is a world-class sourcing and trading company with over 50 years of experience. With our corporate office in Hong Kong, we source Textile products, Footwear, and Home Goods primarily in the Asian, European and African production markets, and have an annual buying volume of over EUR1 billion. We belong to the Otto Group, one of the world’s leading privately owned multi-channel retail groups. Our purpose is to service this industry’s complex processes, for customers both inside and outside the Group. We offer bespoke services to our customers that support our partners and protect our planet. Our services enhance every step of the production process, from product development, to quality assurance/control, to logistics and vendor payment. With 20+ offices in the major sourcing markets around the world, we are always at the right spot in the market to meet our customers' needs. Our 1,200 employees embrace innovative, digital and strategies across borders in order to stay one step ahead. To cope with our expansion and the exciting, contemporary challenges of fast fashion, digitalisation, and globalisation, we are searching for proactive, solution-driven and service-oriented talents to join our team.
