Quality Control Manager - Media Services

The Opportunity:

The Media Services Center, MSC supports the NRO’s mission through the creation and dissemination of multimedia content services in both the unclassified and classified environments. The MSC provides services and products to the NRO, U.S. policy makers, and mission partners across the DoD and IC used to convey complex concepts, intelligence information and NRO/IC-wide health and security alerts. The MSC prides itself on customer service and engagement, creative design, production quality and timeliness, business efficiency, customer satisfaction and innovation. The Quality Control Manager is central to these activities and serves lead for the quality control program and reporting functions.

Responsibilities:

• Managing the overall quality and performance of the MSC services.
• Tracking metrics that correspond to the MS&O and MSC performance dashboards that includes customer satisfaction, capacity, quality, timeliness, and training (internal and external).
• Perform statistical sampling, data analysis and documentation.
• Develop an inspection system covering all service requirements of this contract that includes scheduled and unscheduled inspections and the frequency.
• Utilize industry recognized standards for implementing process improvements, when necessary.

Qualifications:

Required:

• Active TS/SCI with a Polygraph.
• University Degree (BA/BS) or equivalent experience and 10+ years of related work experience.
• Relevant experience and/or education in business management, marketing, graphic design, interactive design, film and television, broadcast engineering, journalism, mass communications or video production.
• Relevant quality process experience in continuous process improvement, data analysis and customer service.
• Excellent written communications skills.

What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: