This role is responsible for supervising the completion of and/or completing the Quality Assurance audits on relevant shifts at the DCC; Quality audits cover all Value-Added Services areas of the DCC. You will also be responsible for collating the outputs from the quality audits. You will lead by example and create an engaging, motivating environment with an open communication culture.
What would be my responsibilities for this role?
Oversee Completion of audits on all Value-Added Services areas of the DCC; this covers product, process, Operative, 5S and compliance (list is not exhaustive)
Record and report audit outputs
Support and drive the DCC QMS Processes as they relate to VAS
Produce regular QMS KPI reports, chair QMS KPI meetings and on actions to improve performance against them.
Work with the Operations Teams to continuously improve performance against the QMS KPIS
Work with the Operations Teams to continuously improve performance against the QMS KPIS.
Feedback audit outputs to manager and stakeholders
Support Quality Assurance Manager in deliverables
Facilitate/Enforce RIOS / R2 Requirements
Manage the output and performance of Quality Assurance Auditors on relevant shift.
Recruitment, training, coaching, and ongoing development of Quality Assurance Auditors/Inspectors.
Performance manage direct reports, providing coaching and timely feedback to drive high performance standards and address any capability gaps.
Put forward and lead on new ideas to develop audits and create reports where required.
Support in the root cause analysis of customer-impacting issues.
Bring new ideas to the table that enhance our IMS.
Ability to communicate clearly and work collaboratively as a wider team, both with other operatives and all managers.
To demonstrate accountability and ownership
Ensure Health and Safety policies are always followed.
Continuously develop your knowledge and capability by utilizing the resources and tools available
What are the requirements needed for this role?
High school diploma or GED, Associates Degree preferred but not required
Experience in high-volume manufacturing or production, repair experience preferred
Excel knowledge for example, input of data into excel to record audit results
Experience in following processes maps and standard working instructions
Experience with Completion of audits of work completed by others
High level of attention to details
Familiarity with large data pools for purposes of analysis
Knowledge of data analysis software such as PowerBI or Tableau
Additional requirements
Conflict resolution
The candidate will have well developed ability to resolve conflict
Use a combination of hard (MS Word, Teams, Outlook, Excel, and data analysis) and soft skills (Critical thinking, leadership skills, motivation, negotiation, proactive progress, discipline) to direct, re-direct, and grow team members
Pay Range:
$54,900.00 - $92,000.00Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
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What We Do
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.
We protect and secure:
62 million mobile devices
54 million motor vehicles
102 million household valuables, appliances, and electronics
31 million mortgages
55 million travelers and credit card holders
And that's just the beginning.
