Quality Assurance Specialist

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) / Description du poste (titre)

• The Quality Assurance (QA) Specialist is primarily responsible for supporting a strong risk and governance environment during the account onboarding process by performing quality control functions. The QA Specialist oversees and ensures the regulatory compliance of client documents during the onboarding process covering all client types and products including but not limited to Unit Investment Trust Fund (UITF) account, Investment Management account, Corporate Trust account, Retirement Fund account, etc. The QA Specialist shall also serve as the primary independent party as required by the Bangko Sentral ng Pilipinas (BSP) to review & validate appropriateness and completeness of regulatory account administrative reviews of onboarded clients.

• The QA Specialist shall coordinate with the concerned SLIMTC Marketing/Sales personnel in cases where errors/deficiencies are noted in the submitted documents.

Preferred skills (heading) / Compétences particulières (titre)

• The role requires knowledge and experience on client onboarding or quality assurance. Experience in a Trust or Asset Management institution and knowledge in Administrative Account Reviews in a trust institution is a plus.

Qualifications (heading) / Compétences (titre)

The candidate should have the following:

• a 4-year university degree;
• Should have at least five (5) years meaningful experience in a financial institution or quality assurance role with a preferred background in client onboarding or administrative review.

Responsibilities (heading) / Responsabilités (titre)

• Ensures internal and regulatory AML/BSP compliance for all client onboarding documents by validating correctness, completeness and substance of submitted documents prior to submission to Operations for processing.
• Serves as the BSP regulatory required independent validator during the regulatory account administrative review process. 
• Maintenance and logging of the QA onboarding database which contains all accounts reviewed and noted findings. Shall also assist in the preparation of performance reports regarding the accounts processed. 
• Coordinates with the relevant SLIMTC Marketing/Sales personnel in cases where errors/deficiencies are noted in the submitted documents. 
• Ensure minimal audit findings concerning deficiencies in the documentation of onboarded accounts

Job Category:

Customer Service / Operations

Posting End Date:

30/03/2025