Job Title: Quality Assurance Specialist Department: Quality Assurance
Reports To: Director of Quality Reader Groups: All Notes Users - Domestic Only
Job Purpose: Facilitates cash flow by timely resolution of customer service issues.
Key Responsibilities
- Prepares work to be accomplished
By reviewing Cases
- Determines priority, format and other requirements
By reviewing urgency status of Case requests
By reviewing dollar value of outstanding issues
By reviewing type of request
Researches and resolves customer complaints or service problems
By clarifying the customer's complaint or vendor issue
By collecting and analyzing information such as warehouse counts, proof of deliveries, item and shipment weights, etc.
By determining the cause of the problem
By selecting the best solution.
By expediting corrective action.
By communicating with account managers or other personnel.
- Documents (Department) Historical Records
By updating information to the Cases
By attaching supporting documents to related picking tickets for re-filing.
- Contributes to team effort
By accomplishing related results as needed.
- Performs other duties as necessary
Skills Needed
- Analytical Skills,
- Attentive to Detail,
- Communication Skills,
- Customer/Employee Relations Skills,
- Customer Service Skills,
- General Computer Skills,
- Organizational Skills,
- Problem-Solving Skills
Minimum Educational Requirements
High School Diploma (or GED).
Experience Required
The successful candidate will have 1 to 2 years previous clerical or customer service experience (preferred but not required).
Note:
The purpose of this outlined job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above.
The list of duties for which the job-holder is responsible may be varied or added to at the discretion of your manager. Any permanent alterations are added to the job description.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or GED
- 1 to 2 years of previous clerical or customer service experience
- Analytical, detail-oriented, communication, customer service, organizational, and problem-solving skills
- General computer skills
What We Do
YOU. US. ESSENTIAL. Making Communication Happen. The ability to deploy agile systems that constantly connect people and information is key to marketplace strength. Your backbone must be a proven product and solutions partner. For five decades, we have been trusted by communications innovators of all sizes. Our deep industry relationships ensure unfailing access to the products and brands that accelerate innovation. Solving supply chain challenges is our core strength. We go the extra mile to get you the right product, at the right time, every time.
