Join ARS, the nation’s largest provider of residential HVAC, plumbing, and electrical services with 7,000+ team members and over 45 years of experience.
We are seeking customer-focused QA Specialists to assist with customer concerns, escalations and service-related issues. This position is ideal for someone who enjoyes problem-solving, troubleshotting and helping customer reach a resolution.
Starting Pay: $18/hr, increasing to $19/hr. after 90 days of employment.
Schedule:
- Must be available to work weekends
- Hours may vary, with shifts running as late as 9:00pm
- Scheduled days off may fall on Tuesday, Wednesday, or Thursday
- There may be an opportunity for every other weekend off on a rotating basis, depending on scheduling needs
Full-time, year-round work
What We Offer:
- Weekly pay through direct deposit
- Paid training
- Flexible part-time and full-time schedules
- Opportunity to advance into HVAC Sales Advisor roles
- No door-to-door canvassing & No cold calling
Full-time employees also receive:
- Insurance available after 31 days
- Low-cost medical (as low as $5/week)
- Dental, vision, HSA/FSA
- 401(k) with company match
- Paid time off + holiday pay
- Company-paid life insurance
Handle escalated customer concerns and service issues
- Research account and service information to determine appropriate resolutions
- Troubleshoot customer issues and identify next steps
- Document interactions and resolutions accruately
- Follow up on unresolved issues as needed
- Support additional customer service functions as assignmed.
- Investigate service quality issues including pricing, damages, and technician performance
QualificationsWhat You Need:
Customer service experience required
- Experience handling customer escalations and troubleshooting
- QAM experience a plus
- Strong problem-solving and communication skils
- Ability to remain calm and professional when handling difficult situations
- Exceptional communication skills and attention to detail
Strong computer and documentation skills
- Pre-employment drug screen and nationwide background check required.
*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.
Skills Required
- Customer service experience
- Experience handling customer escalations and troubleshooting
- Strong problem-solving and communication skills
- Ability to remain calm and professional when handling difficult situations
- Exceptional communication skills and attention to detail
- Strong computer and documentation skills
- Pre-employment drug screen
- Nationwide background check
- QAM experience
What We Do
ARS/Rescue Rooter, a leading brand of American Residential Services, provides heating, air conditioning, indoor air quality, plumbing, drain cleaning, and sewer-line services to residential and light-commercial customers through company-owned locations across the United States. Its careers operation describes a nationwide provider with more than 7,000 team members and over 80 locations in 23 states, supporting field trades, branch offices, call centers, and corporate operations.
