Quality Assurance Specialist - Willis Towers

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity: 

OneDigital Advanced Health is a rapidly growing health insurance company committed to excellence and client satisfaction. Our mission is to ensure every customer interaction reflects the highest ethical and compliance standards. We’re seeking motivated individuals to join our team as Quality Assurance Specialists. This is a great opportunity to begin a meaningful career in a dynamic and supportive environment.

Position Summary

The Quality Assurance Specialist provides essential support to our sales operations by reviewing and evaluating sales calls to ensure compliance with internal policies and regulatory standards. This role requires strong attention to detail, excellent listening skills, and a commitment to accuracy.

Although the workload can be high-volume, the position offers a rewarding experience as you’ll play a key role in maintaining quality and compliance across the organization.

Key Responsibilities

• Review and audit recorded sales calls to ensure adherence to compliance metrics and ethical guidelines.
• Learn the fundamentals of health insurance policies to assess accuracy and integrity in sales interactions.
• Conduct career-specific call audits and provide actionable feedback to sales agents.
• Audit and evaluate customer complaints for accuracy and resolution quality.
• Document audit results and communicate findings in accordance with established standards.
• Collaborate with team members and leadership to promote a culture of integrity, empathy, and service.
• Support continuous improvement initiatives within the Quality Assurance department.

Qualifications

• High attention to detail and strong analytical skills.
• Excellent listening, verbal, and written communication skills.
• Process-oriented with the ability to follow structured workflows.
• Strong organizational and multitasking abilities.
• Reliable, responsible, and motivated to learn new skills.
• Receptive to feedback and coaching with a commitment to personal and professional growth.
• Able to work independently while contributing to a collaborative team environment.
• Interest in compliance, ethics, and quality improvement.
• High school diploma or equivalent required; bachelor's degree preferred.
• Ongoing professional development and a commitment to building industry expertise are encouraged and supported.
• Medicare experience is a plus

Other

• This role is onsite Monday - Friday between the hours of 8am-5pm CST
• Pay: $18/hour
• Bonus Potential: Up to $350 per month based on meeting or exceeding call review volume and grading accuracy goals.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

 OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!