Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.
Work Shift:
Day (United States of America)Scheduled Weekly Hours:
20Compensation:
Salary Range: $16.00 - $25.50Union Position:
NoDepartment Details
Summary
Develop, maintain, and track quality assurance processes aimed at improving positive outcomes across Shared Services.Job Description
Monitor, document, and analyze Employee Service Center calls to identify improvement and coaching opportunities. Monitor and track performance metrics and identify individual and team opportunities for professional development. Monitor and track trends in employee inquiries and frequently experienced issues. Drive quality initiatives within Shared Services. Ensure quality control processes and procedures are followed in a strict and accurate manner. Recommend improvements to knowledge and case management to better align with customer needs. Recommend training programs and other educational activities to meet the needs of Shared Services team members. Lead and facilitate Shared Services training. In conjunction with Employee Service Center Supervisors, deliver coaching to Employee Service Center Representatives and Specialists to improve performance. General knowledge of adult learning. General knowledge of Human Resources policies, procedures, and processes. General knowledge of Human Resources service delivery. Strong analytical and problem solving skills. General organizational skills. Attention to detail. Ability to handle multiple data tasks/projects in a timely manner. Strong customer service focus. Strong interpersonal and listening skills. Strong communication skills.Qualifications
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [email protected].
Skills Required
- General knowledge of adult learning
- General knowledge of Human Resources policies, procedures, and processes
- General knowledge of Human Resources service delivery
- Strong analytical and problem-solving skills
- Organizational skills
- Attention to detail
- Ability to handle multiple data tasks and projects in a timely manner
- Strong customer service focus
- Strong interpersonal and listening skills
- Strong communication skills
What We Do
Sanford Health is an integrated nonprofit health system headquartered in Sioux Falls, South Dakota. It provides hospital and clinic care, senior-care services, physician and advanced-practice services, health-plan coverage, research, education, and clinical trials across the Upper Midwest. The organization’s mission is to transform the health care experience and expand access, serving more than two million patients through a broad regional network.
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