Quality Assurance Senior Specialist

Continental Global Business Services in Manila started in June 2012 as Veyance Technologies Inc. and was acquired by Continental AG in January 2015. On the same year, it legally changed the company name to Continental Global Business Services Manila Inc., which reflects its global presence as a full-fledged subsidiary of ContiTech Division in Continental AG.

GBS Manila is composed of five (5) main work streams, structured to make processes centralized, standardized, and in leveraged technology with the support of IT group, Continental Business Systems & RPA Competence Center.

It provides end-to-end, front-to-back services; from customer service, order management, purchasing, invoice to payment, credit and collection, full finance activities, data management, and HR services including payroll, employee benefits and talent acquisition; all built to meet its customer's needs.

Quality Assurance and Compliance

• Validate processed invoices for adherence to quality criteria, completeness, accuracy, and timely resolution
• Ensure compliance with internal and process control procedures
• Collaborate with operations teams to resolve quality audit findings and close corrective actions promptly
• Provide technical assistance to accounts payable team members and stakeholders on invoice issues and process specifics
• Support internal compliance activities and external audit engagements as assigned

Operations Support

• Review and approve balance sheet reconciliations and perform month-end accrual entries
• Review accounts payable reports (debit balance, duplicate, aging) and support resolution of GRIR and blocked invoice issues
• Perform quality reviews of posted invoices and support GRC testing of AP controls

Service Level Agreements and Operational Metrics

• Validate key performance metrics and work with the Reporting Specialist to develop action plans for underperforming areas
• Gather stakeholder feedback and recommend new or revised KPIs and SLAs aligned with process changes
• Lead root cause analysis sessions and prepare reports to identify improvement opportunities in accounts payable processes

Stakeholder Engagement and Process Improvement

• Resolve operational issues and conduct engagement meetings to ensure alignment on deliverables and processes
• Identify standardization and process improvement opportunities that benefit internal and external stakeholders
• Lead preparation and updates of Procure to Pay work instructions and documentation
• Support process migrations and maintain current work process documentation

Leadership and Development

• Communicate quality audit findings and improvement opportunities during team huddles
• Participate in training, skills development, and GBS Manila employee engagement initiatives

• Bachelor's degree in Accounting, Finance, or related field
• 5-8 years of work experience in accounts payable or related finance processes
• Advanced proficiency in Microsoft Excel and SAP systems
• Demonstrated experience with process improvement and/or Lean methodologies
• At least 1 year of project management experience
• 3+ years of people and stakeholder management experience
• Experience in process migration activities and operational improvements
• Ability to work effectively with international and cross-functional teams

Ready to drive with Continental? Take the first step and fill in the online application.