The Quality Assurance (QA) Manager is responsible for developing, implementing, and maintaining quality assurance programs that ensure services are delivered consistently and in accordance with company, client, and regulatory standards. This role oversees quality audits, compliance initiatives, performance metrics, corrective action plans, and continuous improvement efforts to drive operational excellence and customer satisfaction.
401(k) – You become eligible to make personal contributions beginning the first of the month following 30 days of employment. You become eligible for the ABM match beginning the first of the month following six months of employment. ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%. For the next 2%, ABM contributes $0.50 for each dollar you contribute. Your contributions and match are immediately vested.
Benefits: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
ABM Employee Benefits: Staff & Mgmt
Responsibilities- Develop, implement, and manage quality assurance programs and processes.
- Conduct routine quality inspections, audits, and site assessments to ensure compliance with company and client standards.
- Monitor operational performance metrics and identify opportunities for improvement.
- Investigate quality concerns, customer complaints, and operational deficiencies and implement corrective actions.
- Partner with operations leadership to establish quality goals and service level expectations.
- Prepare and present quality reports, audit findings, and performance trends to leadership.
- Ensure compliance with OSHA, environmental, safety, and company regulations.
- Develop and maintain standard operating procedures (SOPs), quality standards, and training materials.
- Lead root cause analysis and continuous improvement initiatives.
- Coordinate and conduct quality-related training for managers, supervisors, and frontline employees.
- Manage client inspections and support customer satisfaction initiatives.
- Track corrective and preventive action plans to ensure timely resolution of issues.
- Collaborate with cross-functional teams to improve service delivery and operational efficiency.
- Bachelor's degree in Business Administration, Quality Management, Industrial Engineering, or a related field preferred.
- High school diploma or GED required.
- 5+ years of quality assurance, operations management, facilities management, or related experience.
- Strong knowledge of quality management systems, auditing processes, and continuous improvement methodologies.
- Experience analyzing data and creating performance reports.
- Excellent problem-solving and organizational skills.
- Strong communication and leadership abilities.
- Proficiency in Microsoft Office Suite, reporting tools, and database systems.
Preferred Qualifications
- ASQ Certified Quality Manager (CQM), Lean Six Sigma Certification, or related quality certifications.
- Experience in janitorial, facilities management, manufacturing, aviation, healthcare, or industrial environments.
- Knowledge of regulatory compliance and safety standards.
Physical Requirements
- Ability to travel between multiple locations as needed.
- Ability to walk facilities for extended periods while conducting inspections and audits.
- Ability to occasionally lift up to 25 pounds.
- Ability to work flexible schedules to accommodate operational needs.
Skills Required
- High school diploma or GED
- 5+ years of quality assurance, operations management, facilities management, or related experience
- Knowledge of quality management systems, auditing processes, and continuous improvement methodologies
- Experience analyzing data and creating performance reports
- Strong problem-solving and organizational skills
- Strong communication and leadership abilities
- Proficiency in Microsoft Office Suite, reporting tools, and database systems
- Bachelor's degree in Business Administration, Quality Management, Industrial Engineering, or a related field
- ASQ Certified Quality Manager, Lean Six Sigma Certification, or related quality certification
- Experience in janitorial, facilities management, manufacturing, aviation, healthcare, or industrial environments
- Knowledge of regulatory compliance and safety standards
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
ABM Industries Insights
What We Do
Commercial Cleaning Service That Shines There’s more to janitorial services than a mop hitting the floor. Environmental concerns and new technologies have taken commercial cleaning service to a new level. ABM Janitorial Services combines today’s technology with more than 100 years of innovative experience. That means we can offer you a full range of solutions based on your individual needs – at one site or for multiple locations nationwide. Our uniformed, trained workers use our private label cleaning products and the best equipment for doing the job right. Quality work is reinforced through inspections, detailed record keeping, and exception reporting. Choose ABM for your janitorial services today.
