Work location: Singha Complex
Working hours: Monday to Friday, 7:00 AM to 4:00 PM
QualificationsRequirements
- Bachelor’s degree or equivalent.
- Strong analytical and reporting skills.
- Experience hospitality industry experience is an advantage.
Language Requirement
- Business level English and Japanese
Position Overview
Responsible for monitoring and evaluating service quality across voice and non voice channels. Ensures compliance with operational KPIs, SLA standards, and continuous improvement initiatives.
Key Responsibilities
- Conduct quality audits and evaluate customer interactions.
- Perform root cause analysis and identify service gaps.
- Prepare QA reports and trend analysis.
- Lead calibration sessions with Operations and Training teams.
- Support client quality reviews and improvement initiatives.
Skills Required
- Bachelor's degree or equivalent
- Strong analytical and reporting skills
- Business-level English proficiency
- Business-level Japanese proficiency
- Hospitality industry experience
What We Do
Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
