Quality Assurance (QA) Associate

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

The Quality Assurance (QA) Associate plays a pivotal role in ensuring exceptional stakeholder experience, both internally and externally. This role is instrumental in driving and upholding operational excellence, regulatory compliance, and data integrity across Field Support processes such as onboarding, time capture, and reporting.

The QA Associate will be a change agent for process improvement, leveraging best-in-class systems and compliance frameworks to ensure seamless operations. The QA Associate will champion quality-first culture, ensuring that internal systems reflect the latest client and legal requirements with precision and agility, and that all operations remain compliant and efficient.
 

Key Responsibilities:

• Administer and continuously enhance onboarding tools, platforms and databases, ensuring real-time updates, data integrity and audit readiness
• Adapt and format onboarding documentation and client addendums to meet system specifications and optimize user experience, utilizing document automation and workflow management solutions (AdobeSign, Sharepoint, etc)
• Collaborate strategically with the Commercial Contracts Team to conduct compliance analytics on client-mandated terms and operational manuals, leveraging intelligent automation platforms (such as Nintex, PowerBI, etc) to systematically capture, validate, and integrate regulatory requirements into enterprise governance workflows.
• Maintain data integrity across enterprise systems by implementing validation protocols, synchronisation routines, and exception handling mechanisms to ensure high-fidelity operational reporting
• Generate dynamic reporting and analytics dashboards for leadership, providing actionable insights into Field Support operations through data visualisation and business intelligence tools
• Champion continuous improvement initiatives by identifying process inefficiencies, deploying automation solutions to eliminate manual interventions, and enhancing service delivery through agile methodologies and digital transformation strategies
• Serve as the primary subject matter expert (SME) for internal stakeholders—including Sales, Field Support Group, and the Commercial Team—facilitating cross-functional alignment and knowledge transfer
• Contribute to enterprise-wide projects and process optimisation programmes, applying change management principles and leveraging collaborative platforms to drive measurable outcomes
• Support field operations through compliance-driven audit execution, aligning with enterprise risk protocols and leveraging data capture tools to ensure adherence to internal control frameworks
• Translate legal and client-mandated governance frameworks into operational workflows by embedding policy intelligence into scalable procedures, and deliver targeted training to cross-functional teams using diverse digital learning platforms
• Perform additional responsibilities as required, adapting to evolving business needs and contributing to strategic initiatives with a flexible, solution-oriented mindset

• Proficient in English (verbal and written); additional languages such as German, French, Swedish, Dutch, Polish, or Spanish are considered a plus.
• Customer focused, helpful and willing to support at all times
• Acts with self-confidence, decisiveness and integrity at all times
• Ability to analyze issues and present solutions to a variety of audiences
• Proactively identifies opportunities for improvement and takes ownership of tasks and outcomes
• Strong team player, able to build effective working relationships across all levels of the business
• Ability to work under pressure and manage high workloads, whilst maintaining the ability to organize and prioritize
• Excellent attention to detail and accuracy skills
• High level of communication – both oral and written
• Comfortable with change and adjusting to new requirements, tools or processes
• Previous working knowledge of Microsoft and Oracle packages
• Knowledge of other digital productivity tools (PowerBI, Power Automate, AI-powered assistants) would be desirable

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.