Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionKey Responsibilities:
AI Implementation and Prototyping:
Lead the implementation of 3rd party AI solutions, coordinating with Privacy, Security, Compliance, and other departments to move initiatives forward.
Triage requests, gather requirements, and build robust solutions using platforms like Credal.ai, Gemini, and Google Agentspace.
Uncover automation opportunities within Servicing, build prototypes, and collaborate with product teams to ship scalable solutions.
Apply strong project management skills with an emphasis on cross-functional coordination.
Market Intelligence and Vendor Evaluation:
Conduct comprehensive vendor research to relieve teams from extensive market scanning.
Create and maintain vendor evaluation frameworks and a living vendor landscape document for teams to reference.
Pre-qualify vendors based on product requirements and create briefing materials to accelerate decision-making.
Privacy and Compliance:
Collaborate with compliance teams to navigate data privacy regulations across global markets (GDPR, EU AI Act, CCPA, etc.).
Pre-screen vendors for potential compliance issues before they are evaluated by Product teams.
Perform risk assessments for third-party solutions that will handle sensitive information.
Vendor Management:
Manage the end-to-end vendor lifecycle, from contract negotiation and onboarding to relationship management, within a regulated environment.
Handle vendor-related administrative tasks to minimize the overhead on Product teams.
Skillset and Qualifications:
Servicing & Technology Knowledge:
Strong technical acumen with a deep understanding of AI solutions and the broader AI/automation technology landscape for service operations.
Demonstrable experience in building AI agents or automations, including expert prompt engineering.
Ability to translate complex service use cases into technical vendor requirements.
Knowledge of global customer service operations and their requirements.
Process, Compliance & Project Management:
Demonstrated project management skills with a focus on cross-functional coordination.
Expertise in risk assessment for third-party solutions handling sensitive information.
Familiarity with data privacy regulations across global markets (GDPR, EU AI Act, CCPA, etc.).
Vendor Management:
Experience with the vendor lifecycle, including procurement processes, commercial negotiations, and relationship management in regulated environments.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Top Skills
What the Team is Saying
What We Do
Wise is a global technology company, building the best way to move and manage the world's money.
With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies.
In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.
Why Work With Us
We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.
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Wise Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.
