Job Description
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As part of Operation Team to minimize risk, detect and prevent fraud/complain and improving quality of all agents
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Monitoring and responsible for the overall Quality Assurance Process
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Liaise with QA Ops Manager regarding operation daily
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Review quality assurance policies and procedures
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Develop, recommend and monitor corrective and preventive actions
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Update internal policy & SOP based on new regulations from regulator
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Prepare reports to communicate outcomes of quality activities
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Identify and organize training needs to meet quality standards
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Coordinate collaborations with other departments.
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Conduct Internal and External calibration
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Monitoring and developing team performance and coaching team if needed
Qualifications
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Male/Female
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Age max. 35 years old
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Bachelor degree any major
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Minimum experience 1 year as Supervisor/TeamLeader/Officer quality assurance, internal audit in bank/multifinance/fintech
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Have honest attitude, good interpersonal skill, conscientious, good leadership, good communication skill, good excel skill
What We Do
We are a technology startup that engages in the Indonesian financial technology area. We are based in Jakarta and we're founded by ex-silicon valley engineers. Our vision is to use technology to make financial information more available and more useful to everyone. Our mission is to enable people to take control of their financial situation and save a lot of money by doing so. Our products allow people to easily make the best financial decision for their situation. Come join our adventure in transforming Indonesian financial landscape through technology.
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