Quality Assurance Manager

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need. 

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.

Your Role As a Quality Assurance Manager you will be responsible for ensuring complete compliance and accuracy in the execution of client recruitment processes. You will be required to develop a deep understanding of end-to-end recruitment workflows, quality assurance protocols, and process controls. You will conduct periodic audits to evaluate process adherence, identify deviations or errors, and collaborate with process trainers and operations teams to implement corrective actions. The primary goal of this role is to achieve a zero-defect ratio delivery environment, safeguard compliance, and continuously enhance the quality and efficiency of the recruitment process.

Your Responsibilities, Impact & Contribution

• Implement and maintain quality assurance protocols and standards within the assigned regions delivery center.

• Monitor compliance with client-defined quality standards and conduct regular process and compliance audits.

• Perform periodic process audits across all recruitment stages — from candidate sourcing and screening to offer release and onboarding.

• Review recruiter activities, such as offer rollouts and documentation, to ensure process accuracy and compliance.

• Identify process deviations, errors, or compliance gaps and raise observations with relevant stakeholders.

• Collaborate with process trainers to ensure corrective actions are implemented and retraining is conducted for individuals or teams where required.

• Track and report defect ratios, ensuring that recurring issues are analyzed and permanently resolved.

• Maintain an actionable audit log highlighting non-compliances, root causes, and corrective/preventive actions (CAPA)

• Ensure adherence to internal controls, company policies, and external compliance standards as per Recruitment Business Delivery (RBD) framework.

• Responsible for client interaction, presenting performance reports, addressing concerns, and ensuring clear, data-driven communication.

• Provide detailed audit reports, analysis, and recommendations to management for process enhancement.

• Partner cross-functionally with Operations, Process Training, and Quality teams to drive continuous process improvement.

• Monitor the effectiveness of corrective measures post-audit and verify that improvements are sustained over time.

• Maintain confidentiality and integrity of all clients and process-related data during audits.

• Bachelor’s degree required; MBA or equivalent postgraduate qualification is preferred.

• 8-12 years of experience in recruitment operations, process audit, or quality assurance roles.

• Proven expertise and strong knowledge of end-to-end recruitment processes and compliance frameworks.

• Experience in conducting process audits, compliance monitoring, and quality improvement within a recruitment or service delivery environment.

• Six Sigma knowledge and certification, or an equivalent qualification is preferred.

• Strong proficiency in MS Office tools (Excel, PowerPoint, Word) and familiarity with audit tracking/reporting systems.

• Excellent decision-making and analytical skills.

• Strong understanding of recruitment processes and controls.

• High attention to detail and process accuracy.

• Effective communication and collaboration across functions.

• Ability to identify root causes and implement sustainable corrective actions.

• Learning agility and adaptability to evolving client processes.

As a workplace, we focus on relationships – with each other, our clients and our candidates. In fact, serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful. See what’s its like to work at AGS by searching #LifeAtAGS on any social network and do visit us at www.allegisglobalsolutions.com