Quality Assurance Manager

Trilogy Federal provides financial management, information technology (IT) consulting, program management services, and strategic consulting to federal agencies. Trilogy has an extensive history helping federal clients achieve their most ambitious business modernization and optimization goals with the ability to deliver targeted subject matter expertise and full life cycle support.

Trilogy Federal is looking for a remote Quality Assurance Manager to oversee the quality surveillance and compliance of a Medical Records Retrieval Program for our federal client. This role is responsible for ensuring the program operates in accordance with performance standards, contractual agreements, and organizational policies. The Quality Assurance Manager will lead a team of quality professionals, conduct audits, develop reports, and implement process improvements to ensure high standards of service delivery.

Primary Responsibilities:

• Quality Oversight: 
• Monitor and evaluate the performance of the Medical Records Retrieval Program vendor to ensure compliance with established quality standards and contractual Service Level Agreements (SLAs). 
• Validate and enhance quality assurance procedures and controls to maintain program integrity. 




• Auditing and Reporting: 
• Conduct regular audits of medical record retrieval processes, including vendor submissions and program outputs, using stratified random sampling methods. 
• Develop and deliver weekly quality assessment reports that identify performance trends, process weaknesses, and compliance gaps. 
• Prepare ad-hoc reports for special projects, providing data-driven insights and recommendations to senior leadership. 




• Team Leadership: 
• Supervise and manage a team of Quality Assurance Specialists, providing training, guidance, and performance evaluations to ensure continuous improvement and adherence to best practices. 
• Organize and lead weekly team meetings to address updates, challenges, and process enhancements. 




• Stakeholder Collaboration: 
• Serve as the primary liaison between the organization, Contracting Officer Representatives (CORs), and the vendor for quality-related matters. 
• Participate in weekly meetings with CORs and vendor representatives to review performance metrics and recommend corrective actions. 




• Process Improvement: 
• Identify and implement process improvements to enhance operational efficiency, accuracy, and compliance within the program. 
• Develop and maintain Standard Operating Procedures (SOPs), training manuals, and other educational materials to support staff development and program consistency. 




• Error Resolution: 
• Oversee the tracking and reconciliation of program errors identified during quality audits, ensuring timely resolution and proper documentation. 
• Initiate and lead rebuttal discussions with the vendor regarding identified issues, proposing corrective actions where needed. 

Minimum Requirements:

• Bachelor’s degree in Quality Management, Healthcare Administration, Business Administration, or a related field. 
• 5+ years of experience in quality assurance, program management, or a related role, preferably in healthcare or government contracting. 
• Proven experience managing teams and implementing quality assurance programs. 
• Strong analytical, organizational, and problem-solving skills. 
• Proficiency in data analysis tools and reporting platforms (e.g., Tableau, Excel). 
• Excellent written and verbal communication skills. 
• The ability to obtain a Public Trust Clearance. 

Preferred Qualifications:

• Experience with the Department of Veterans Affairs.
• Familiarity with federal contracting and performance standards is preferred. 

Benefits (including but not limited to):

• Health, dental, and vision plans
• Optional FSA
• Paid parental leave
• Safe Harbor 401(k) with employer contributions 100% vested from day 1
• Paid time off and 11 paid holidays
• No cost group term life/AD&D plan, and optional supplemental coverage
• Pet insurance
• Monthly phone and internet stipend
• Tuition and training reimbursement

Regarding remote positions, Trilogy Federal is able to offer virtual employment in the following states: Colorado, Connecticut, D.C., Florida, Georgia, Illinois, Maryland, New York, South Carolina, Texas, and Virginia.

Trilogy Federal is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.