Quality Assurance Manager

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Are you passionate about quality, continuous improvement, and building processes that drive exceptional customer experiences? Do you thrive in a fast paced manufacturing environment where your expertise can make a measurable impact? If so, we'd love to hear from you.
We are seeking a Quality Assurance Manager to join our Electronics Manufacturing team in Vernon, BC. This is an exciting opportunity for a motivated and enthusiastic leader who is committed to quality excellence and operational success.

Scope of Position

This motivated and enthusiastic individual, committed to quality l, as part of the Electronics Manufacturing team  will be responsible for To develop, implement and lead the Quality Assurance programs to ensure that the company meets or exceeds goals and customer requirements. Focus areas include developing and leading the Quality Management System, product design and development quality, Production and Supplier Quality, Product quality and customer satisfaction processes.

This position is responsible for supervision of one direct report and reports to The Operations Manager.  

This role is onsite and is based in Vernon BC, Canada.

Primary Job Duties and Responsibilities

• Responsible for the overall development, implementation, direction, coordination, and evaluation of Quality Assurance/Quality Control, and Document Control processes including ISO 9001, etc. (tekmar Quality Management System (QMS))

• Responsible for Customer Quality, Supplier Quality and internal Quality Assurance and control activities

• Champion the position of the customer

• Management of the Corrective and Preventive Action System

• Responsible for all quality metrics including Customer Quality, Supplier Quality, Cost of Quality and internal quality Assurance and control activities

• Significant participation and ownership of areas related to in the New Product Development process to lead and participate in initiatives to ensure new products are thoroughly vetted and are of the highest quality standard (DFMEA, identifying critical to quality requirements, sampling, process controls, certifications, PFMEA, APQP, etc. ) and meet all design specifications

• Responsible for ensuring company compliance with all applicable government regulations and industry standards relevant to electronic manufacturing

• Management of direct reports

• Assume responsibility for other projects and duties as assigned by the Operations Manager or Company management.

• Responsibility directly tied to Watts Value of Integrity and Continuous Improvement

• Travel Requirements: 10%

Required Qualifications

• At least 7 years-experience with the use and implementation of Quality concepts in a manufacturing environment

• Demonstrated minimum of 5 years’ experience in people management, with end‑to‑end responsibility for the employee lifecycle.

• Comprehensive knowledge of Engineering, and Quality principles, concepts, practices, and theories

• Knowledge of Inspection and Quality Control Methods, techniques and equipment used in a manufacturing environment

• Ability to work with Customer/Supplier representatives for all quality related issues

• Regulatory experience such as CSA and UL required

• Excellent organizational skills with focus on detail

• Excellent written and oral communication skills essential to connect with audiences that vary from employees to leadership; from direct reports to peers; from customers to suppliers; and regulatory agencies.

• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.

• Must successfully establish employment eligibility and satisfactorily complete background checks, as a condition of employment.

Preferred Qualifications

• Experience with the implementation of Quality concepts in a manufacturing environment.

• Knowledge of Lean Six Sigma Black Belt related methodologies

• Preferred experience or working knowledge in Continuous Improvement, Lean methodologies, and Supply Chain Management (APICS).

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.

• Punctuality and dependability.

• Ability to be flexible and adapt to changing work priorities and stressful conditions.

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.

• Maintain productive and collaborative relationships with other Watts employees.

• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Vernon, BC Canada location (Monday – Friday). Your scheduled work hours will be communicated to you by your manager.

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.

• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.

• Ability to read documents, use a computer, and perform data entry tasks.

• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.

• Ability to operate standard office equipment such as computers, printers, phones, and copiers.

• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range

The expected salary range for this position is $100,000- $115,000 yearly. This position is eligible for additional time off accrual and a bonus program. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason. 

#LIOnsite

Watts in it for You:

• Competitive compensation based on your skills, qualifications and experience

• Comprehensive medical and dental coverage, and registered retirement savings plans (RRSPs)

• Continued professional development opportunities and educational reimbursement

• Additional perks such as fitness reimbursements and employee discount programs

How we work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to integrity in everything we do and represent. In compliance with applicable provincial laws, if you believe this job posting may be fraudulent, please contact us at [email protected].

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, or local law. Consistent with the obligations of all applicable law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.