The Quality Assurance Manager ensures the highest standards of cleanliness, sanitation, and service delivery across all campus facilities. This role is responsible for developing and implementing quality control systems, conducting inspections, managing performance metrics, and collaborating with custodial teams to maintain a safe, healthy, and welcoming environment for students, faculty, staff, and visitors.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management
ResponsibilitiesQuality Control & Compliance
- Develop and maintain custodial quality assurance protocols aligned with school standards and industry best practices.
- Conduct regular inspections of academic buildings, athletic facilities, and administrative spaces.
- Ensure compliance with health, safety, and environmental regulations (e.g., OSHA, EPA).
Performance Monitoring
- Track and analyze custodial performance metrics (e.g., cleanliness scores, response times, customer satisfaction).
- Use data to identify trends, areas for improvement, and training needs.
Training & Development
- Collaborate with custodial supervisors to deliver ongoing training programs focused on cleaning techniques, equipment use, and safety.
- Promote a culture of continuous improvement and accountability.
Customer Service & Communication
- Serve as a liaison between custodial teams and campus stakeholders to address service concerns and feedback.
- Develop and distribute reports and dashboards to leadership on custodial performance.
Process Improvement
- Recommend and implement process enhancements, including new technologies, cleaning products, and equipment.
- Lead pilot programs and evaluate outcomes for scalability.
- Minimum 5 years of experience in custodial operations or facilities management, with at least 2 years in a quality assurance or supervisory role.
- Strong knowledge of custodial standards, cleaning chemicals, equipment, and safety protocols.
- Excellent organizational, analytical, and communication skills.
- Proficiency in inspection software, work order systems, and Microsoft Office Suite.
- Ability to work flexible hours and respond to emergencies as needed.
ABM Industries Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABM Industries and has not been reviewed or approved by ABM Industries.
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Healthcare Strength — Health coverage includes medical, dental, and vision, with some options described as strong (including no‑deductible choices) and added features to support condition management alongside expanded wellness benefits. Programs such as an Employee Assistance Program and FSA/HSA options further support physical and mental wellbeing.
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Retirement Support — A 401(k) savings plan with company match and immediate vesting supports long‑term savings. Complementary protections like life, AD&D, and disability insurance bolster financial security.
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Wellbeing & Lifestyle Benefits — Perks such as paid holidays, vacation and sick/bereavement time, commuter benefits, and discount programs are part of the offering. An emergency relief fund for financial hardship provides additional practical support for eligible employees.
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What We Do
Commercial Cleaning Service That Shines There’s more to janitorial services than a mop hitting the floor. Environmental concerns and new technologies have taken commercial cleaning service to a new level. ABM Janitorial Services combines today’s technology with more than 100 years of innovative experience. That means we can offer you a full range of solutions based on your individual needs – at one site or for multiple locations nationwide. Our uniformed, trained workers use our private label cleaning products and the best equipment for doing the job right. Quality work is reinforced through inspections, detailed record keeping, and exception reporting. Choose ABM for your janitorial services today.
