We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
Leads quality assurance and test design activities by developing quality programs, managing testing strategies, overseeing compliance and audit processes, analyzing quality performance metrics, and partnering with cross-functional teams to drive continuous improvement and ensure the delivery of high-quality products and services.
Required Qualifications
5+ years of experience in Quality Assurance, Testing, Quality Management, or a related discipline.
Experience developing and implementing quality assurance programs, processes, standards, and best practices.
Strong expertise in test strategy development, test design, and execution of functional, performance, integration, and regression testing.
Experience leading, mentoring, and developing quality assurance teams in a fast-paced environment.
Demonstrated ability to establish, monitor, and report on quality metrics, KPIs, and performance measures.
Experience conducting audits, inspections, and compliance reviews against quality standards and regulatory requirements.
Strong analytical skills with the ability to interpret quality data, identify trends, and recommend improvements.
Proven problem-solving and decision-making skills with the ability to manage complex quality issues and drive corrective actions.
Experience collaborating with cross-functional teams, including product development, operations, and customer support.
Knowledge of defect prevention methodologies, root cause analysis, and continuous improvement practices.
Strong communication and stakeholder management skills, with the ability to present findings and recommendations to leadership.
Adept at execution and delivery, including planning, prioritization, implementation, and ongoing support of quality initiatives.
Adept at business intelligence and data-driven decision making.
Demonstrated growth mindset with a commitment to continuous learning, innovation, and process improvement.
Preferred Qualifications
Certified Quality Assurance Manager (CQAM) certification preferred.
Experience working within highly regulated industries and compliance-driven environments.
Knowledge of industry quality standards, testing frameworks, and quality management systems.
Experience leveraging business intelligence tools and reporting platforms to drive quality insights.
Familiarity with emerging quality assurance technologies, automation frameworks, and testing best practices.
Education
Bachelor's degree in Quality Assurance, Engineering, Computer Science, Information Systems, or a related field, or equivalent combination of education and experience.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$60,300.00 - $132,600.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years of experience in quality assurance, testing, quality management, or a related discipline
- Experience developing and implementing quality assurance programs, processes, standards, and best practices
- Expertise in test strategy development, test design, and functional, performance, integration, and regression testing
- Experience leading, mentoring, and developing quality assurance teams
- Experience establishing, monitoring, and reporting quality metrics, KPIs, and performance measures
- Experience conducting audits, inspections, and compliance reviews against quality standards and regulatory requirements
- Strong analytical skills for interpreting quality data, identifying trends, and recommending improvements
- Problem-solving and decision-making skills for managing complex quality issues and corrective actions
- Experience collaborating with product development, operations, and customer support teams
- Knowledge of defect prevention, root cause analysis, and continuous improvement practices
- Strong communication and stakeholder management skills
- Planning, prioritization, implementation, and ongoing support of quality initiatives
- Business intelligence and data-driven decision-making skills
- Commitment to continuous learning, innovation, and process improvement
- Certified Quality Assurance Manager certification
- Experience working in highly regulated and compliance-driven industries
- Knowledge of industry quality standards, testing frameworks, and quality management systems
- Experience using business intelligence tools and reporting platforms
- Familiarity with emerging quality assurance technologies, automation frameworks, and testing best practices
- Bachelor's degree in Quality Assurance, Engineering, Computer Science, Information Systems, or a related field, or equivalent education and experience
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
-
Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
-
Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
-
Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
CVS Health Insights
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
