Quality Assurance Manager - Services

About the team
The Quality & Customer Satisfaction (QCS) team is responsible for assuring the quality of operational activities (such as bids, projects, products and services) and supporting the maturity growth and performance improvement of the organisation. We do this to improve customer satisfaction and to drive competitiveness.

QCS enhances the ownership of operational teams for the quality of their output and strengthens the learning, improvement and problem-solving capabilities of these teams. QCS develops the maturity of the organisation as a whole by leveraging operational best practices. QCS is responsible to provide an independent view on operational performance to senior management.

About your future job
As a Quality Assurance Manager (QAM) for services, your focus lies on bids and projects with a dominant service element, such as In Service Support (ISS), Performance Based Logistics (PBL) and Overhaul contracts. Also you will be part of the QA team, who is primarily responsible for quality assurance on process, practices, tools and skills of the Services discipline within Naval-NL
Within your bids, projects and products, you always keep in mind the perspective of the customer and ensure that the bid/project/product meets their technical and non-technical requirements and expectations. 

As QAM, you will be involved with multiple internal stakeholders (the product organisation, other QAMs, engineering department, project management etc.) as well as external stakeholders (the customer incl. Government Quality Assurance Representatives – GQAR). You will work together closely with product/project managers and their team, supporting them in realizing their objectives in terms of time, budget and quality, but you will maintain your independent role and will report to both bid/project/product and senior management on the operational performance of the teams you are involved in.

You will be requested to attend Group Process committee meetings, collaborate with the Process Owner and contribute to the process maturity as a Quality Label for the process Prepare and Deliver Customer Service.
  
In addition to the above, you may be involved in (transverse) problem solving and Root Cause Analysis (RCA), 8Ds, audits, assessments and other improvement initiatives. Training in tools and practices will explicitly be part of your onboarding program and personal development.

This job provides you with the opportunity to boost and broaden your professional development and grow towards the Discipline Quality Leader role. In three to five years, you will gain thorough knowledge of our Naval domain and products, our organisation and our processes. You will strengthen your risk management, problem solving and improvement skills, and quickly expand your network. This job can serve as a stepping stone towards a (more senior) position within any one of our operational or staff departments.  

Why you'd be a good match

• A relevant (technical) degree, such as computer science, engineering, business management.
• Profound interest in high-tech systems, processes, quality, problem solving and improvement.
• Professional working experience within a (technical) customer services domain (ISS, PBL), preferably within quality management or project management 
• An analytical thinker with an open and curious mind and excellent communication and writing skills
• Ability to work in a dynamic, complex and multi-national environment wherein you manage/influence various stakeholders, create (quality) awareness and challenge the status quo Ambition to strengthen Thales’ operational .
• Performance in the domain of services, thereby balancing pragmatism and sustainability and relying on your excellent communication skills.
• Desire to broaden scope and professional experience within Thales Nederland as part of your professional development.

What's in it for you 

• A challenging job in a great team within our high-tech, innovative work environment. Includes the freedom for initiative and good ideas.
• Room for personal and professional growth within our organisation, for example in regards to technical, commercial or international skills. 
• Valuable international collaboration with coworkers from 68 different countries around the globe. 
• A comfortable work space in a modern environment, with a focus on flexibility and the right work life balance.
• You can usually work where and whenever you want. Within Thales, we aim for a 60/40 balance, where you work from home at least two days a week, when your role allows this.
• A good salary, fitting travel allowance, and the ability to personalise your employment conditions: for instance, you can trade PTO for internet costs, our bicycle plan, company fitness and relocation costs.
• 40 days off per year (PTO). Yes, really.