Quality Assurance Manager-IND

CRYOPDP has been dedicated to finding solutions for the transport of time- and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. They are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.

JOB TITLE: QUALITY ASSURANCE MANAGER - INDIA

Overall, Mission
We are seeking an experienced and detail-oriented Quality Assurance Manager to lead and manage QA operations across our facilities in India.

The QA Manager will be responsible for developing, implementing, and maintaining robust quality management system (QMS) that complies with local and international standards.

This role will ensure that products/services meet customer expectations, regulatory requirements, and internal quality standards.

Main Contribution

Quality Department
● Maintaining Quality Management systems in all India offices.
● Reviewing and taking measurable action with regards to process and quality systems in all offices of India.
● Conducting Internal audit periodically
● Conducting external client audits as per requirements in all offices of CRYOPDP in India.
● Handling all process documentation in India as per ISO standard requirement along with WHO - GDP guidelines.
● Investigation of customer complaints, excursions and issues related to shipments and process, accordingly preparation of CAPA reports.
Quality Strategy & Planning
● Develop and implement quality assurance policies, procedures, and standards.
● Establish quality goals aligned with company objectives and customer expectations.
● Design and implement risk-based testing and inspection plans.
Process Management
● Oversee QA/QC processes for incoming materials, in-process activities, and finished products or software.
● Ensure compliance with ISO, GMP, Six Sigma, or other relevant industry standards.
● Lead continuous improvement initiatives.
Team Leadership
● Supervise and mentor QA team members and other concerned members.
● Coordinate training programs to ensure awareness of quality standards and procedures.
● Facilitate interdepartmental collaboration between teams.
Audit & Compliance
● Plan and lead internal audits and coordinate external audits from customers, regulators, or certification bodies.
● Maintain documentation for quality audits, SOPs, and compliance reports.
● Address non-conformities and implement corrective/preventive actions (CAPA).
Reporting & Analytics
● Prepare quality performance reports, defect metrics, and trend analysis for leadership.
● Drive root cause analysis and implement corrective actions for recurring quality issues

Experience & Education:
Bachelor’s degree 5 / 7 years of Quality Assurance experience in any industry. Logistic/Pharma Industry would be added advantage.

Language: English, Hindi or any other regional language will be an added advantage.

Specific Experience & Knowledge Required
● Experience of handling Internal & External Auditor
● Quality assurance knowledge of tools and methodologies
● Ample experience in implementicorrective/preventive measures
● Having relevant experience in quality inspection, auditing, is an added advantage
● Certification programs in Six Sigma, Quality Improvement associate, quality auditor, and quality engineer
● Negotiation skills
● Proficient in Microsoft Office and Google.

Interpersonal skills ("Essential")
● Must possess excellent verbal and written communication skills.
● Team player
● Demonstrated problem solving skills.
● Excellent organizational skills
● Must have strong self-motivation and the ability to work and think independently.
● Organization and prioritization skills with strong attention to detail.
● Analytical skills.