About Quantanite
Quantanite is a leading Business Process Outsourcing (BPO) and Customer Experience (CX) solutions provider, empowering fast-growing companies and global brands to optimize their operations. By combining automation with human expertise, we deliver seamless customer experiences and exceptional business outcomes. With operations across four continents, we are a diverse, dynamic, and ambitious team looking for individuals who share our values and vision. We currently have over 1,500+ professionals supporting global clients worldwide.
Job Summary
The Quality Assurance Lead supports the Quality Assurance Manager in overseeing the quality assurance processes and ensuring that service meets company standards and regulatory requirements. This role involves managing a team of QA Team Leaders and QA specialists, developing and implementing quality control procedures, and continuously improving quality systems.
Working Conditions
- Work from office
- Working shifts will be based on global time
- Flexibility in work hours may be necessary to meet project deadlines or address urgent issues.
Key Responsibilities
- Assist in Management: Support the QA Manager in daily operations and supervision of the QA team. Help to develop, implement, and manage QA procedures and policies.
- Team Leadership: Assist in training and mentoring QA team members. Conduct performance evaluations and provide feedback to ensure high levels of performance and professional growth.
- Quality Control: Oversee and ensure compliance with quality standards throughout the production process. Monitor and analyze quality metrics and implement corrective actions as needed.
- Process Improvement: Identify areas for improvement within the quality management system and suggest and implement improvements to enhance efficiency and product quality.
- Documentation and Reporting: Ensure accurate and thorough documentation of quality control processes, including inspection reports, testing results, and non-conformance reports. Prepare and present quality reports to management.
- Compliance: Ensure all QA processes comply with industry standards, regulatory requirements, and company policies. Stay updated on industry trends and regulations to ensure ongoing compliance.
- Customer Focus: Address and resolve quality-related issues and customer complaints in a timely and effective manner. Work closely with other departments to ensure customer satisfaction.
- Problem-Solving: Analyze root causes of quality issues and develop solutions to prevent recurrence. Collaborate with cross-functional teams to resolve complex quality problems.
Qualifications
- Education: Leadership certification, Quality Assurance certification, Business Administration, or a related field.
- Project management certification or experience using project management tools/methodologies (e,g Agile). Certification in quality management (e.g, Lean Six Sigma) is a plus.
- Experience: Minimum of [3-5] years of experience in quality assurance, with at least [2-4] years in a supervisory or assistant management role.
Skills
- Strong knowledge of quality management systems and methodologies.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in quality analysis tools and software.
- Ability to work under pressure and manage multiple tasks effectively.
Attributes
- Detail-oriented with a strong commitment to quality and accuracy.
- Analytical thinker with problem-solving skills.
- Thrive under pressure.
- Excellent time keeping.
- Mature, responsible and self-managed.
- Hunger for knowledge: keep up to date with industry developments and innovation.
- Growth mindset: regular self-development activities.
- Meticulous planner and delivers on tasks/deadlines without needing to be reminded.
- Proven track record of taking initiative, does without having to be asked.
- Innovative: Proven track record of successfully rolling out impactful initiatives/process improvements.
- Ability to work collaboratively in a team environment.
What You'll Get
- Competitive salary
- Two annual festival bonuses (after one year of continuous service)
- Monthly and annual rewards and recognition programs
- Paid annual leave and additional paid leave days
Career Growth & Development
At Quantanite, we believe in continuous learning and career progression. You will have a personal development plan to enhance your skills, with the guidance and support of your manager. As we continue to grow, you will have opportunities to take on greater responsibilities and advance in your career.
Ready to Start Your Career with Us?
If you're looking for a career with purpose, potential, and professional growth, apply today! We look forward to welcoming you to our team at Quantanite.
Interested candidates are requested to apply soon.
What We Do
We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter. Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them. Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges. To learn more visit us at www.quantanite.com.
