About this opportunity
As Head of Presales - Service Line Build , you will lead the presales strategy and capability for the Service Line Build domain across Market Area. The role focuses on driving Network Roll-Out (NRO) and domain-led growth while ensuring strong commercial discipline and margin protection. You will lead the Presales function responsible for NRO services costing, commercial modelling and risk management for large and complex RFPs across multiple Customer Units, strengthening Ericsson's position as a trusted strategic partner.
What you will do
- Lead and develop the presales team (~ 10 members), working closely with senior SMEs and multiple Customer Units (CUs).
- Drive presales costing excellence and margin protection across RFPs, ensuring alignment with Scope of Work, responsibility Matrices & resource strategy while proactively managing scope risks.
- Identify structurally loss-making areas within NRO Services and drive corrective actions, including strategic de-scoping or operational alignment with CUs to improve profitability.
- Partner with CU NEO/Build Heads, KAMs to shape customer strategy, identify and qualify strategic opportunities and provide domain leadership, including acting as ACR/CSR where required.
- Strengthen presales governance by embedding best practices, accelerating bid turnaround times and enhancing the quality and competitiveness of proposals across the region.
- Deliver measurable outcomes including stronger NS/UM across CUs, improved pipeline and win rates and deeper/ strategic engagement with SEA accounts.
- Implement Service Area Network strategy for Network Deployment including rolling out global programs.
Join our Team
Skills you bring
- Domain expertise in Service Area Networks, NRO and telecom services costing for large-scale RFPs.
- Proven leadership experience managing presales teams and senior SMEs in a complex, matrixed and multi-CU environment.
- Strong commercial acumen with expertise in services costing, margin management and risk mitigation.
- Ability to influence customer strategy and build trusted relationships with stakeholders (CU NEO/ Build heads) while collaborating closely with KAMs and delivery teams.
- Track record of driving business growth and improving bid win rates in competitive and complex deal environments.
- Experience with commercial frameworks and portfolio-led sales approaches.
- Familiarity with presales automation, digital tooling and advanced Target Operating Models.
- Ability to operate effectively across diverse markets, geographies and cultures within Market Area.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 781975
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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