About Quantanite
Quantanite is a leading Business Process Outsourcing (BPO) and Customer Experience (CX) solutions provider, empowering fast-growing companies and global brands to optimize their operations. By combining automation with human expertise, we deliver seamless customer experiences and exceptional business outcomes. With operations across four continents, we are a diverse, dynamic, and ambitious team looking for individuals who share our values and vision. We currently have over 1,500+ professionals supporting global clients worldwide.
Job Summary
The Quality Assurance Lead supports the Quality Assurance Manager in overseeing the QA processes and ensuring that service meets company standards and regulatory requirements. This role involves managing a team of QA Team Leaders and specialists, developing and implementing quality control procedures, and continuously improving quality systems.
Working Conditions
- Work from office
- Flexibility in work hours may be necessary to meet project deadlines or address urgent issues
Key Responsibilities
- Support the QA Manager in daily operations and supervision of the QA team. Help to develop, implement, and manage QA procedures and policies.
- Assist in training and mentoring QA team members. Conduct performance evaluations and provide feedback to ensure high levels of performance and professional growth.
- Oversee and ensure compliance with quality standards throughout the production process. Monitor and analyze quality metrics and implement corrective actions as needed.
- Identify areas for improvement within the quality management system and suggest and implement improvements to enhance efficiency and product quality.
- Ensure accurate and thorough documentation of quality control processes, including inspection reports, testing results, and non-conformance reports. Prepare and present quality reports to management.
- Ensure all QA processes comply with industry standards, regulatory requirements, and company policies. Stay updated on industry trends and regulations to ensure ongoing compliance.
- Address and resolve quality-related issues and customer complaints in a timely and effective manner. Work closely with other departments to ensure customer satisfaction.
- Analyze root causes of quality issues and develop solutions to prevent recurrence. Collaborate with cross-functional teams to resolve complex quality problems.
Qualifications
- Graduate in Business Administration major in any field.
- Candidates having Leadership certification, Quality Assurance certification will be preferred
- Project management certification or experience using project management tools/methodologies (e,g Agile). Certification in quality management (e.g, Lean Six Sigma) is a plus.
- Minimum of [3-5] years of experience in quality assurance, with at least [2-4] years in a supervisory or assistant management role.
Skills:
- Strong English Communication skill
- Strong knowledge of quality management systems and methodologies.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in quality analysis tools and software.
- Ability to work under pressure and manage multiple tasks effectively.
What You'll Get:
- Competitive salary
- Two annual festival bonuses (after one year of continuous service)
- Monthly and annual rewards and recognition programs
- Paid annual leave and additional paid leave days
Career Growth & Development:
At Quantanite, we believe in continuous learning and career progression. You will have a personal development plan to enhance your skills, with the guidance and support of your manager. As we continue to grow, you will have opportunities to take on greater responsibilities and advance in your career.
Ready to Start Your Career with Us?
If you're looking for a career with purpose, potential, and professional growth, apply today! We look forward to welcoming you to our team at Quantanite.
Interested candidates are requested to apply soon.
Skills Required
- Graduate in Business Administration major in any field
- Minimum of 3-5 years of experience in quality assurance
- Leadership certification preferred
- Quality Assurance certification preferred
- Project management certification or experience using project management tools/methodologies
- Certification in quality management (e.g., Lean Six Sigma) is a plus
What We Do
We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter. Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them. Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges. To learn more visit us at www.quantanite.com.
