Quality Assurance & Engineering Manager

The opportunity

Quality engineer designs, develops, and maintains automated test suites to ensure efficient and effective testing coverage for software products. He or she identifies KPIs for product quality assessment, collaborates with key stakeholders to resolve quality issues in product lifecycle, conducts code reviews, and proposes solutions to mitigate quality-related issues.

Responsibilities

• Responsible for creating and implementing a test strategy for quality coordination and test execution (both manual and automated), as well as suggesting solutions to identified quality problems.
• Establish and maintain test governance and best practices for the organization
• Develop and maintain test automation framework (based on global test framework), and establish an onboarding procedure to promote adoption of the framework across various projects
• Set up process for continuous enhancements and release of the test automation framework
• Provide training to IT BA and business users to prepare data input and execute automated tests
• Provide direction to TCOE and vendor testing team, and act as the go-to person on test related matters
• Investigate quality of systems-under-test in order to make improvements to achieve better test coverage
• Implement and integrate appropriate tools strategy to ease test processes/operations and reporting needs.
• Identify quality assurance process bottleneck and suggest actions for improvement to improve time-to-market
• Oversee continuous improvement initiatives, actively looking for opportunity to adopt latest trends that is relevant to the organization, such as low-code automation and GenAI
• Collect quality data, and identify KPIs for quality assurance
• Prepare and present reports and metrics to business stakeholders and senior leadership

How will you create impact?

As a quality Engineer, you will be taking a lead in making our test automation practices relevant and purposeful. Our environment strongly encourage the quality engineer to adopt latest trends that is relevant to our organization such as low-code automation, GenAI and co-pilot. This role comes with extra excitement in tracing the benefit of test automation to business strategy, making it one-of-the-kind experience.
What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Ideally 4 – 6 years of experience as a Quality Engineer, including experience with a variety of different testing techniques such as UI Testing, Automated Testing, Test Driven Development Strategies, Behavioral Driven Development and other
• Minimum 3 years of experience in key automation languages and tools, e.g. Selenium, Apium, UFT, Perfecto, JAVA, HTML5, XML, HP Performance Center, HP ALM, JIRA, or equivalent
• Test automation experience in Agile
• Experience working with regional development team
• Critical thinker and problem-solving skills
• Strong judgement required specifically during the quality control.
• Requires consistent and equitable application of quality standards across all functional areas.
• Will work closely with departmental team members and management. Must maintain high level of discretion regarding reviews performed and outcomes. Must be able to manage time and complete assigned tasks timely and within guidelines provided.
• Ability to acquire system knowledge, in order to efficiently maneuver within various systems utilized by a particular project/initiatives
• Life insurance knowledge preferred.
• Great interpersonal and communication skills, and ability to work under minimum supervision
• Ability to work under minimum supervision

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid