Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Who you are:
We are looking for Quality Assurance Engineer for our Business Unit Heat & Gas Systems (BU HGS) Qingdao Marine site. You are working in our Engineering & Supply organization, and you are part of Quality Assurance Team. As a Quality Assurance Engineer, you will conduct root cause analysis to reduce customer claims rate ,Setup and manager Lesson learnt poor and promote quality improvement project. You will collaborate closely with the Sale company and Design Team to ensure consistent standards and alignment. You will report locally to the E&S Quality assurance team leader. You work closely with cross-functional teams across the organization, including design, engineering, claim coordinator, SQE, Manufacturing quality team and sale company.
What you know:
Required Skills and Experience:
- Relevant technical education (e.g., B.Sc./M.Sc. in Mechanical or Electrical field)
- At least 7 years of experience in quality function, preferably in a manufacturing or industrial setting in muti-national company.
- Experience in managing customer or process claims, including root cause analysis and corrective actions.
- Familiar with ISO standards and quality tools (e.g., QC 7 tools, 8D, FMEA, APQP), preferably familiar with 6 sigma.
- Proactive and analytical mindset with a focus on risk prevention.
- Strong communication and stakeholder management skills
- Ability to manage multiple priorities and projects
- Fluent in English, both oral and written
Personal Attributes:
- Be proactive and show drive and action.
- Be open-minded, seek collaboration and build relationships with stakeholders.
- Be solution oriented and flexible.
- Be a team player.
- Be a role model in living the company values
About the job:
- Responsible for customer complaint investigation. Receive customer complaints, lead internal functional team to handle claims according to 8D process to meet customer quality target.
- Responsible for the collection, summary and preparation of weekly /monthly /annual complaint report and monitor customer quality performance.
- Responsible for lesson learnt output and KPI statistic based on customer complaints data.
- Participate/conduct customer claims investigation in shipyard.
- Participate/conduct finished products and components audit.
- Facilitate the PRP for High complexity claims
- Support to promote and manage continuous improvement projects/activities in quality area, in alignment with Alfa Laval quality strategy
- Support line management in their (line management) quality accountability
We appreciate
- Experience and knowledge of project management
- Experience and knowledge from marine / shipbuilding industry
We offer you a diverse and challenging job in an international company. Your location will be in Qingdao, China. You are working daily with your local colleagues in Qingdao and international colleagues worldwide.
Top Skills
What We Do
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
