Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.
Your OpportunityA next-generation communication platform requires next-generation thinking, and that's why we are looking to hire a Quality Assurance Engineer to help bring the upcoming chapter of Maqsam to life.
Your Top Responsibilities- Own the QA process from staging through release, ensuring features meet product and customer expectations.
- Participate early in squad discussions to understand requirements and define testing plans.
- Design, develop, and execute manual test cases for new features, bug fixes, and regression testing.
- Build and maintain automated test suites for functional, regression, and end-to-end testing.
- Collaborate with Product Managers, Designers, and Engineers to clarify requirements and identify edge cases.
- Track, document, and communicate defects clearly and follow up to resolution.
- Advocate for quality across the product lifecycle and help define “done” for releases.
- Continuously improve QA tools, frameworks, and processes as the team and product grow.
- 3–5 years of experience as a QA Engineer, Test Engineer, or similar role in a SaaS environment.
- Strong understanding of QA methodologies, tools, and processes.
- Hands-on experience with both manual testing and automation frameworks (e.g., Selenium, Playwright, Cypress, or similar).
- Familiarity with API testing tools (e.g., Postman, REST Assured).
- Excellent analytical and problem-solving skills with attention to detail.
- Strong communication and collaboration skills to work effectively across squads.
- Fluency in English and Arabic.
- A proactive mindset: not just finding bugs, but also suggesting improvements.
Join a world-class team at Maqsam, where your growth is our priority. Here’s what you can expect:
- A collaborative and friendly environment with flexible hours.
- Many opportunities to learn, grow and become a world-class professional.
- A fair compensation.
- A culture that thrives on open communication and transparency.
- First-class health insurance.
- Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.
Ready to join Maqsam's team? Apply now!
Top Skills
What We Do
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.
With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. We enable companies to expand market reach and establish local presence with access to local numbers in more than 200 cities. Companies can integrate Maqsam with their preferred CRM system to optimize data management and deliver customer service that exceeds expectations.
