About Us
Founded in 2001, U.S. Money Reserve has grown into one of the world's largest private distributors of U.S. and foreign government-issued gold, silver and platinum legal tender products. Hundreds of thousands of clients across the country rely on U.S. Money Reserve to diversify their assets with physical precious metals, primarily in the form of U.S. gold and silver coins.
About Position
U.S. Money Reserve is seeking a Quality Assurance Coordinator. The role requires active listening skills, the ability to work around policy and procedures, and requires a team player who is comfortable working independently.
Responsibilities
- Review recorded sales & verification calls to ensure compliance with company policies.
- Review voicemail messages left for Sales and ensured follow-up.
- Verify orders when call volume is high.
- Learn all the processes within the QA Department.
- Review orders from start to finish to ensure accuracy.
- Process requests from Sales to update customer records.
- Back-up Receptionist position for breaks on occasion.
- Other duties & special projects as assigned.
Note: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Austin, TX 78746 (Required)
Ability to Relocate:
- Austin, TX 78746: Relocate before starting work (Required)
Work Location: In person
Qualifications- Customer service skills
- Strong attention to detail while maintaining focus on overall quality of work.
- Excellent phone etiquette
- Ability to effectively communicate in writing.
- Mid-level proficiency in Microsoft Word, Excel & Outlook
- Proficient typing at least 60 wpm
- Minimum 2 years of clerical work experience
- Experience in a Quality Assurance or Compliance position a plus.
Education
- College degree preferred but not required
- High School Diploma (or equivalent) required
Experience:
Previous QA experience preferred; minimum 1 year customer service experience required.
Skills Required
- Customer service skills
- Strong attention to detail while maintaining overall work quality
- Excellent phone etiquette
- Effective written communication skills
- Mid-level proficiency in Microsoft Word, Excel, and Outlook
- Typing speed of at least 60 words per minute
- Minimum 2 years of clerical work experience
- High school diploma or equivalent
- Minimum 1 year of customer service experience
- Previous quality assurance or compliance experience
- College degree
What We Do
U.S. Money Reserve, headquartered in Austin, Texas, is a leading private distributor of government-issued gold, silver, platinum, and palladium products. Established in 2001, our mission is to provide clients with straightforward access to physical precious metals for asset diversification, focusing on legal-tender coins as reliable financial assets rather than collectibles. Our team of knowledgeable professionals includes numismatic experts, market researchers, and a highly trained customer service group, all committed to helping clients make informed decisions about precious metals. U.S. Money Reserve also benefits from the expertise of two former U.S. Mint Directors—Philip N. Diehl and Edmund C. Moy—who support our educational efforts as well as our commitment to transparency and accuracy in all client interactions. Hundreds of U.S. Money Reserve reviews highlight our dedication to customer service and educational support. We prioritize client understanding by offering insights on economic trends, precious metals' roles in portfolio stability, and options for diversifying assets with government-backed products. These reviews reflect our ongoing efforts to deliver a superior customer experience while helping individual navigate the precious metals market with confidence. U.S. Money Reserve remains committed to providing clients with trusted, informed guidance on precious metals, making us a reliable resource for those seeking to add security and balance to their financial plans.
Why Work With Us
U.S. Money Reserve is a leader in government-issued precious metals, offering clients knowledge-driven, trustworthy service. With a culture focused on client support and integrity, our team enjoys a collaborative environment that prioritizes customer success. Explore U.S. Money Reserve reviews to see how we uphold integrity and client satisfaction.
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