ROLE OVERVIEW
We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to maintain the quality of our products/services through rigorous testing, analysis, and process improvements. This person will have at least 1 years’ experience in quality assurance, experience serving international customers, and a keen eye for detail and a dedication to upholding and enhancing quality standards.
KEY RESPONSIBILITIES
The essential functions include, but are not limited to the following:
· Identify and report issues and opportunities for improvement related to processes and procedures.
· Develop and maintain documentation related to Quality Assurance processes, including reports, metrics, and improvement plans.
· Perform thorough quality checks, tests, and inspections on products/services at various stages of the production/service delivery process.
· Identify and report defects, deviations, or non-conformances, and work with cross-functional teams to address and resolve issues.
· Train and support team members on quality standards, processes, and best practices.
· Participate in meetings as needed.
· Stay updated on industry standards and regulations related to US healthcare and Quality Assurance.
· Supporting and sustaining a positive work environment that fosters team performance through own work and behavior.
· Performing special tasks and assignments as needed.
Requirements
Requirements:
· Candidate must possess at least a Bachelor's/College Degree, any field; equivalent combination of education and/or experience will be considered.
· Minimum 1 years’ experience in quality assurance.
· 1 year of work experience specializing in US health insurance, customer service, or data entry is a plus.
· Strong knowledge of quality control methodologies, and techniques.
· Analytical mindset with the ability to interpret data and identify trends.
· Detail-oriented with a focus on continuous improvement and problem-solving.
· Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion.
· Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
· Good personal skills with the ability to effectively work and collaborate with individuals or group. at all organizational levels; ability to work independently and as a part of a team.
· Ability to maintain confidentiality of sensitive information.
Preferred
- 2 years of work experience specializing in data entry, customer service, or US health insurance is a plus
Skills Required
- Bachelor’s or college degree in any field, or equivalent education and experience
- At least 1 year of quality assurance experience
- Strong knowledge of quality control methodologies and techniques
- Analytical ability to interpret data and identify trends
- Attention to detail and focus on continuous improvement and problem-solving
- Planning and organizational skills with ability to manage multiple tasks
- Proficiency in Microsoft Word, Excel, Teams, and Outlook
- Ability to collaborate effectively at all organizational levels and work independently
- Ability to maintain confidentiality of sensitive information
- Experience with U.S. health insurance, customer service, or data entry
- Two years of experience in data entry, customer service, or U.S. health insurance
What We Do
iSupport Worldwide is a US-owned business process outsourcing and offshoring provider serving fast-growing and small-to-midsize businesses. It builds dedicated offshore teams and supplies staffing, facilities, and managed operations, while handling administrative work so clients can focus on core growth. Its support spans back-office and customer service, accounting and finance, human resources, IT, software and application development, digital marketing, sales, and other functions, tailored to clients across industries, verticals, and languages.
