Quality Assurance Analyst (Manual/Automation Tester)

Job Overview
Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Quality Assurance Analyst (Manual/Automation Tester). In this role, you will be responsible for the development, maintenance, and execution of test cases for the Applied Payments division. As a Senior Quality Analyst, you will leverage software engineering best practices to provide information, feedback, and expertise about software quality and development processes to deliver defect-free applications. You will work with a software development team to oversee the automation of high-impact test cases.
What You'll Do

• Form an in-depth understanding of how the system works today, its various components, and how it can be tested
• Create and maintain reliable M anual T est C ases that can be repeatedly executed to ensure expected outcomes
• Exhibit hands-on knowledge in developing test cases using modern tools such as Xray
• Provide in-depth analysis to resolve technical issues, anticipate risks, and ensure timely management escalation
• Work with stakeholders to plan, estimate , and implement manual test strategies
• Maintain and update technical documentation relating to test architecture, design steps, integration processes, or procedures.
• Actively participate in Agile ceremonies such as backlog refinement, release planning, retrospectives, and reviews
• Ensure each work item has high-quality acceptance criteria, and ensure that all criteria are met before release
• Provide feedback during test automation demos to ensure tests adhere to quality assurance principles

What You'll Need to Succeed
We're looking for someone who:

• Ability to go to the office approximately once a week in Chicago, Salt Lake City , or Toronto

Your experience should include some or all of the following:

• 5+ years of experience working as a Quality Analyst at an enterprise level
• 5+ years experience as a Manual Tester
• Experience testing web applications beyond just the front end, using tools such as Postman to test back-end services
• Experience with SQL Server or other databases
• Working knowledge of microservices, cloud computing, and related technologies, such as AWS, GCP, Azure, Kubernetes, Docker
• Possess a strong work ethic and can deliver solutions under a tight deadline
• Proven technical abilities, troubleshooting skills, and research abilities
• S. in Computer Science or related field, or equivalent work experience
  • We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

• Experience with Agile frameworks, ideally Scrum or Kanban using tools like Jira and Confluence
• Experience with DevOps (Git, Docker, Kubernetes , Terraform, Deployment Pipelines, Observability Tools)
• Familiarity with automation tools such as Cypress a plus
• Insurance industry exposure

What You'll Gain
Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation, and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most.
For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.
It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what's possible.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.