Senior Quality Analyst (Manual Tester)

Job Overview
Applied Systems, Inc., a worldwide insurance technology leader, seeks a Senior Quality Analyst (Manual Tester) for our Applied Payments division. In this role, your responsibilities will include recommending testing approaches, managing test environments, and ensuring testing is completed within set timeframes. You will prioritize and review testing tasks and develop roadmaps to elevate testing maturity. By sharing best practices, you will provide valuable information, feedback, and expertise to drive the delivery of defect-free applications.
What You'll Do

• Partner with Engineering Teams to establish and maintain an in-depth understanding of how the system works to recommend testing strategies, test environments, and testing practices
• Develop and maintain robust manual test cases, test environments, and test data to support the team with repeatable execution
• Apply hands-on expertise in formulating test cases leveraging modern tools like Xray
• Research and identify root causes of technical issues in partnership with technical teams, and provide in-depth analysis to resolve issues, anticipate risks, and ensure timely actions
• Collaborate with Software Engineering and Product Management stakeholders to strategize, estimate, and implement manual test strategies
• Establish and maintain technical documentation related to test architecture, design steps, integration processes, and procedures up to date
• Actively engage in Agile ceremonies such as backlog refinement, release planning, retrospectives, and reviews
• Ensure planning and completion of testing within timeframes for readiness and release of new features to ensure quality acceptance criteria are met

What You'll Need to Succeed
We're looking for someone who:

• Ability to go to the office approximately once a week in Chicago, Salt Lake City, or Toronto

Your experience should include some or all of the following:

• 5+ years of experience in a Quality Analyst role, preferably working with software engineering teams to build cloud-based software applications
• 5+ years of Manual Testing experience
• Advanced experience testing web applications
• Practical experience with API testing tools like Postman
• Practical knowledge of databases such as SQL Server
• Fundamental understanding of microservices and cloud-based technologies
• Practical experience reviewing and analyzing logs to validate functionality and identify potential defects
• Proven ability to define test cases and prioritize to ensure the quality of each release
• Proven technical abilities, troubleshooting skills, and research abilities
• We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

• Experience with Agile frameworks, ideally Scrum or Kanban using tools like Jira and Confluence
• Experience with DevOps (Git, Docker, Kubernetes , Terraform, Deployment Pipelines, Observability Tools)
• Familiarity with automation tools such as Cypress a plus
• Insurance industry exposure

Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Empowering Career Growth and Success - We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.
What We Value
We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance - safeguarding and protecting what matters most in people's lives. And there is no more important job than that.
Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation, and military status.
Who We Are
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world's largest agency and brokerage management systems provider, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied's people and products enable millions of people worldwide to safeguard and protect what matters most.
For 40 years, Applied Systems has led an industry we helped to create with a mission to continuously improve the business of insurance. From partnerships, acquisitions, and insurance innovation initiatives, Applied has focused on efforts to be the indispensable partner in our industry.
It's an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what's possible.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.