Quality Assurance Analyst II, Support Ops

We are looking for a detail-oriented and experienced Data Quality Analyst to join our dynamic Technology Service Delivery team. This role ensures the accuracy, integrity, and quality of work done by our Data Analysts, Data Engineers, and Client Platform Engineers. You will need a strong understanding of data processes, analytics, and quality assurance methodologies to validate various data-related tasks and outputs in a legal services environment. This Role will require the candidate to be in UK hours (2PM IST to 11PM IST)

Duties and Responsibilities include:

• Develop advanced Python scripts.

• Conduct comprehensive quality assurance on data updates, inserts, and modifications by data analysts and engineers

• Validate and QA complex SQL and Python scripts developed by the data team

• Review and ensure the quality of data migrations, custom reports, and self-service reporting systems

• Verify the accuracy and effectiveness of data visualization tools, techniques, metrics, and dashboards

• Conduct thorough QA on ad-hoc data requests, test scenarios, and data analysis in a production environment

• Validate web form builds and electronic data collection templates, ensuring accurate mapping between form fields and database fields

• Review and verify daily tickets submitted by business units for various data-related tasks

• Conduct audits to ensure compliance with data quality standards, metadata management, and data lineage practices

• Collaborate with data analysts and engineers to resolve quality issues and improve processes

• Contribute to the establishment and implementation of process improvements

• Document QA processes and maintain up-to-date quality assurance documentation

• Provide feedback on data quality management principles, including metadata, lineage, and business definitions

• Assist in validating data cleansing and manipulation processes to ensure data is in the correct format

Qualifications & Skills:

Must-Have:

• Bachelor's degree in Computer Science, Information Systems, or a related field

• Proficiency/Strong knowledge Python and SQL

• 5+ years of experience in quality assurance in a data-intensive and legal services environment

• Strong understanding of data processes, analytics, and database concepts

• Experience with data validation tools and techniques

• Familiarity with data visualization tools, especially Power BI

• Knowledge of big data technologies such as Spark and Databricks

• Understanding of cloud computing platforms (Azure, AWS)

• Experience with version control systems (e.g., Git)

• Strong problem-solving and critical thinking abilities

• Excellent communication skills, both written and verbal

• Ability to work independently and as part of a team

Good to have:

• Advanced data quality assurance techniques

• Experience in validating ETL processes and data migrations

• Ability to review and QA complex SQL queries and query optimization

• Quality control processes for both data and web applications

• Web form validation and database mapping comprehension

• Technical documentation and process improvement

• Exceptional attention to detail and accuracy

• Time management and prioritization in a fast-paced environment

• Experience with version control systems (e.g., Git)

• Advanced Excel skills for data validation

• Experience in the legal services industry or similar professional services environment

• Familiarity with Power BI for validating data visualizations

• Knowledge of data privacy and security best practices

• Experience in a production operations environment

• Understanding of statistical analysis methods for effective QA

• Familiarity with Agile methodologies

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk and transparency challenges. Apply now to join One team, One Kroll.

In order to be considered for a position at Kroll, you must formally apply via https://www.careers.kroll.com 
Kroll is committed to providing equal opportunities in employment. We will not discriminate between applications for reason of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

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