Quality Assurance Analyst I

Posted 7 Days Ago
Be an Early Applicant
Getzville, NY, USA
In-Office
21-34 Hourly
Junior
Fintech
The Role
Perform basic monitoring and audits of banking activities (often call monitoring) to ensure compliance with policies and regulations. Identify and document deficiencies, communicate findings to stakeholders, support trend analysis and reporting, recommend process improvements, assist with complex audits, and help maintain internal control standards.
Summary Generated by Built In
Overview:  

Monitors and/or completes audits of activities of a more basic nature within an assigned area of the Bank to ensure adherence to internal policies, processes and external regulations.  Communicates findings to appropriate parties to mitigate recurring issues of the same nature.  

Primary Responsibilities:
  • Monitor and/or complete audits of activities of a more basic nature within an assigned area of the Bank to ensure adherence to established internal policies and processes and external regulations.
  • Identify issues of non-compliance and communicate to appropriate parties as well as the individual employee as warranted to prevent future recurrence.
  • Maintain records of discovered deficiencies to support reporting and trend analyses of activities.
  • Develop and maintain a current knowledge of the policies, processes and regulations affecting monitoring and/or auditing activities to ensure validity of analyses and findings.
  • Identify potential areas for process or procedural improvements.
  • Participate in more complex monitoring and/or audit of activities as requested.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.  Identify risk-related issues needing escalation to management.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
Scope of Responsibilities:

This role monitors and/or completes audits of activities of a more basic nature, often focusing on call monitoring.

Supervisory/Managerial Responsibilities:Education and Experience Required:

Associates' degree and a minimum of 1 years' work experience in the area supported, or in lieu of a degree a combined minimum of 3 years' higher education and/or work experience, including a minimum of 1 years' work experience in the area supported

Proven analytical skills

Proven verbal and written communication skills

Prior experience with pertinent spreadsheet, word processing, database and presentation software

Detail-oriented

Education and Experience Preferred:

Bachelor's degree

Prior experience providing written or verbal feedback

Physical Requirements:

N/A

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationGetzville, New York, United States of America

Skills Required

  • Associate's degree and a minimum of 1 year work experience in the area supported, or in lieu a combined minimum of 3 years higher education and/or work experience including at least 1 year in the area
  • Proven analytical skills
  • Proven verbal and written communication skills
  • Prior experience with spreadsheet, word processing, database and presentation software
  • Detail-oriented
  • Bachelor's degree
  • Prior experience providing written or verbal feedback

M&T Bank Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.

  • Retirement Support Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
  • Leave & Time Off Breadth Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
  • Wellbeing & Lifestyle Benefits Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.

M&T Bank Insights

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The Company
HQ: Buffalo, NY
21,590 Employees
Year Founded: 1856

What We Do

M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.

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