We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 19,000 trained professionals
- 350+ locations worldwide
- Fortune 500
- Globally unified systems
As a Quality Assurance Analyst, you will transition our customers' global logistics network from a reactive, compliance-heavy approach into a proactive leader in quality maturity. By bridging real-time non-conformances with continuous improvement (CI) initiatives, you will transform quality into a collaborative driver for sustainable, network-wide performance improvement. This role creates the operational bandwidth required to elevate site-level execution, ensuring standard compliance while turning QMS data into a proactive tool. You will equip operational teams with data-driven insights, structured root cause problem-solving, and targeted standards enablement to overcome symptom-level firefighting and isolated compliance tracking.
Top Daily Responsibilities:
Review incoming quality requests, enforce standards validity, and oversee site-level Root Cause Corrective Action (RCCA) plans.
Analyze historical performance data and audit results to identify emerging failure patterns and develop actionable mitigation plans.
Partner directly with operations teams to perform root cause analysis, conduct training, and draft quality control documentation.
Bridge site-level non-conformance tracking directly with network-wide continuous improvement initiatives and PFMEA risk updates.
Duties & Responsibilities:
Operations & Quality Governance
Oversee defect triage and standardize protocol execution to shift the network away from symptom-level firefighting.
Review site-level RCCA corrective action plans and coach operations teams to prevent defect recurrence.
Ensure audit findings and RCCAs are utilized as critical data points for systemic trend analysis rather than treated as transactional checklists.
Issue Management, Reporting & Escalation
Analyze historical performance data and audit results to identify emerging failure patterns.
Provide leadership with early visibility and actionable mitigation plans for proactive defect and risk reduction.
Track and manage real-time non-conformances, ensuring they are properly documented, escalated, and resolved systemically.
Continuous Improvement & Projects
Bridge site-level non-conformance tracking directly with network-wide continuous improvement initiatives and PFMEA risk updates.
Design, launch, and govern high-impact improvements to resolve root causes across the process rather than isolating symptoms at the local level.
Utilize formal root cause analysis tools (e.g., 5-Why, Fishbone, PFMEA) to drive sustainable process optimizations.
Stakeholder Management & Communication
Partner directly with cross-functional operations teams to conduct targeted training on quality standards.
Assist site teams in drafting clear, actionable quality control documentation.
Provide the structured training, protocols, and analytical guidance required to enable site teams to execute quality standards independently and collaboratively.
Experience and Education Requirements:
Bachelor’s degree or professional certification in Project/Program Management, Quality Systems, ISO9001 certified auditor, or related fields.
5+ years of experience in Quality Assurance, quality control, or operational process engineering.
Proficiency with ISO 9001 standards, Six Sigma methodologies, and statistical analysis/data interpretation tools.
Hands-on experience with quality management software and formal root cause analysis tools (e.g., 5-Why, Fishbone, PFMEA).
Excellent written and verbal communication skills with a proven ability to train, facilitate, and drive cross-functional collaboration.
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Skills Required
- Bachelor's degree or professional certification in Project or Program Management, Quality Systems, ISO 9001 certified auditing, or a related field
- 5+ years of experience in quality assurance, quality control, or operational process engineering
- Proficiency with ISO 9001 standards
- Proficiency with Six Sigma methodologies
- Proficiency with statistical analysis and data interpretation tools
- Hands-on experience with quality management software
- Hands-on experience with formal root cause analysis tools, including 5-Why, Fishbone, or PFMEA
- Excellent written and verbal communication skills
- Ability to train, facilitate, and drive cross-functional collaboration
Expeditors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Expeditors and has not been reviewed or approved by Expeditors.
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Equity Value & Accessibility — Equity participation is supported through an Employee Stock Purchase Plan that is positioned as a standout perk, including references to a purchase discount and contribution limits. Stock-plan availability is treated as a meaningful wealth-building component of the overall rewards mix.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and prescription benefits, with additional protections like life and disability insurance. Benefit materials also point to common add-ons such as HSA options, EAP support, and broad baseline coverage in job postings.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching that is repeatedly cited as a defined component of the package. Auto-enrollment/auto-increase features are also referenced as mechanisms that support participation and savings behavior.
Expeditors Insights
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services. We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore. At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
