Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
Ensure accurate review and quality assurance of payment posting and revenue cycle operations to support reliable financial records and customer account resolution. This position is based in Chennai, India and is an in-person role. This role reports to the Associate Quality Manager.
About The Team:
The Quality Associate will be supporting the delivery and execution of business solutions for the Technology Enabled Services organization. Your mission will be to propose and coordinate the implementation of solutions to improve customer value and athena operational efficiency. The Associate will be an expert in US healthcare domain (Revenue cycle Management, Clinical Document Services and Authorization Management). The position requires analytical thinking, superior attention to detail, and strong communication skills
Essential Job Responsibilities:
50% Business Analysis and Process Improvement
- Use data analysis and qualitative evaluation to determine root causes of a problem
- Analyze trends to deliver clear and compelling data stories to stakeholders
- Design elegant solutions that favor automation, work prevention, and product enhancement over manual workflows
- Seek and consume internal and external client feedback to inform decision making and improvement opportunities
- Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problems
- Master workflow design and analysis through Lean Six Sigma or other operational engineering techniques, considering impact on dependent processes and ensuring continuity of work delivery
- Identify opportunities to expand the value we provide to clients through more or better service(s) using your understanding of customer business problem
- Staying Up to date on changes in healthcare regulations such as HIPAA and federal guidelines and ensuring compliance within the medical billing component
40% Project & Stakeholder Management
- Lead initiatives and projects that improve client and operational outcomes over a planning cycle, representing broad subject matter expertise
- Creates and curates project plans and initiative roadmap, balancing and setting clear stakeholder expectations and proactively identifying areas of risk
- Identify and define success criteria to create transparency and visibility into process success and/or improvement areas
- Interface with internal and external stakeholders as needed to remediate pain points and optimize desired outcomes
- Need to foster collaboration among the internal and external stakeholders to promote alignment, teamwork and shared accountability in achieving the quality outcomes
10% Mentorship and Training
- Provide support, mentoring, and ongoing education opportunities for new hires and colleagues across Operations, creating content and collateral as needed
- Shares role specific content knowledge
- Actively participates with team and engages peers in learning and understanding
- Use AI-assisted tools to accelerate data review, summarize transaction patterns, or draft audit notes; verify outputs and apply professional judgement before finalizing results.
- Participate in validation and testing of process or system changes that affect payment posting and AR workflows.
Additional Job Responsibilities:
- Assist with ad hoc investigations or escalations that require deeper transaction review.
- Support training sessions or create reference guides for payment posting and AR best practices.
- Contribute to project work aimed at improving automation, reconciliation, or reporting processes.
- Help prepare materials for internal audits or compliance reviews as requested.
- Participate in cross-functional meetings to share quality insights and collaborate on solutions.
- Provide backup support for related operational tasks during peak periods or team coverage needs.
Expected Education & Experience:
- Any UG or PG degree must.
- Overall, 5 to 7 years’ experience in US Healthcare industry.
- US Healthcare RCM knowledge with expertise on Payment Posting/ AR Management processes
- Experience working with cross-functional groups and teams to achieve common goals
- Experience interfacing with internal or external customers to achieve a desired objective
- Basic awareness of Lean Six Sigma concepts – exposure to Pareto analysis, Cause &Effect diagram, and control charts
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Skills Required
- Overall, 5 to 7 years' experience in US Healthcare industry
- US Healthcare RCM knowledge with expertise on Payment Posting/ AR Management processes
- Experience working with cross-functional groups and teams to achieve common goals
- Experience interfacing with internal or external customers to achieve a desired objective
- Basic awareness of Lean Six Sigma concepts - exposure to Pareto analysis, Cause & Effect diagram, and control charts
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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