For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.
Data Management and Reporting
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Perform routine data pulls from platforms such as Salesforce and WellSky to ensure accurate reporting.
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Maintain and update quality-related spreadsheets and databases.
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Assist in creating dashboards to track key metrics, such as service-level agreements (SLAs) and performance outcomes.
Process Improvement
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Collaborate with the data team to streamline reporting processes and automate manual workflows.
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Proactively identify trends in data and suggest areas for improvement in quality processes.
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Oversee and analyze metrics that reflect the quality of client experiences, tracking performance from intake to end of care.
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Collaborate with sales, care teams, and product teams to ensure data-backed quality interventions are integrated throughout service delivery.
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Monitor trends in client satisfaction and care performance, proactively identifying opportunities to enhance the quality of care.
Optional Clinical Support (Bonus):
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Assist with reviewing care plans or other quality-related documentation, if experience or interest exists.
Monitoring and Enhancing Quality through Metrics
- Develop and Track SLAs: Identify, define, and monitor key SLAs (e.g., time-to-assessment, response times, reassessment cycles, caregiver matching rates) that impact client outcomes and satisfaction.
- Oversee Client Feedback and Satisfaction Tools: Lead the Medallia program, tracking satisfaction metrics and managing service gaps through continuous data review and feedback loops.
- Quality Program Design: Build a comprehensive quality program, including the design of performance dashboards that showcase KPIs related to client outcomes, caregiver retention, and service quality.
Field Support and Mentorship
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Provide direct field support and mentorship, helping operational teams interpret analytics and apply data-driven solutions to improve care delivery.
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Train and support teams in using quality-related tools and metrics to enhance both client outcomes and operational efficiency.
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Offer real-time guidance to resolve emerging quality issues by working closely with care teams and operations in the field.
Care Delivery Optimization and Continuous Improvement
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Oversee care planning, assessments, intake processes, and caregiver-client matching to align with measurable client outcomes and preferences.
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Monitor data flows between WellSky, Medallia, and Salesforce to ensure that the care journey is consistently captured and measurable.
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Identify key behaviors, interventions, and caregiver practices that are linked to higher levels of client satisfaction, retention, and quality outcomes.
Salary range DoE - 65k - 83k
Benefits for full time employees
- Medical/Dental/Vision Insurance
- TouchCare VirtualCare
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Matching
- Employee Assistance Program
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Holidays and Floating Holidays
- Pet Insurance
TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
California Residents Only:
In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.
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Top Skills
What We Do
By the year 2050, the number of people in the U.S. age 65 and over will swell to almost 90 million, about twice the current population. For over 20 years, TheKey has helped clients achieve long-term aging at home with comprehensive, concierge-based care. As the leading private pay home care provider in the nation, TheKey is continuing to address this escalating demand with innovative leadership and a passion for excellence.
Managing the evolving needs of older adults, as well as those with dementia and other degenerative diseases, we are passionate about sustaining the autonomy, resilience, and dignity of our clients. As a result, our Scientific Advisory Board comprises researchers, clinicians, and advocates who provide cutting edge, advanced research, and clinical insights in the fields of aging, health, and patient care. This board influences our person-centered approach to dementia training and programming and drives us toward innovations that promote optimal care and quality of life for our clients.
Our Caregiver teams undergo extensive screening and receive the training, resources, and support they need to deliver an exceptional care experience. TheKey is the only national provider with dedicated, multifaceted support for clients and their families. Our Client Success Managers, Care Solution Managers, Staffing Managers, and Sales Associates help maintain transparent, supportive resources throughout the client journey. Founded in Silicon Valley in 2002 and now based in Southeast Florida and La Jolla, CA, TheKey has grown from one location to a $0.75B organization supporting 100 markets in the U.S., Canada, and Australia, with over 10,000 caregivers. TheKey continues to expand and address market demand with a keen eye on going above and beyond in supporting over 100,000 older adults to age with dignity at home and their families to live their best lives possible
