Senior Quality Analyst - Group Underwriting

Description and Requirements
Role Value Proposition:
MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to individual and institutional customers. We're united by our purpose to help our customers and each other create a confident future; we're guided by empathy; and we're inspired by each other to make a difference in the lives of our coworkers, customers, communities, and the world at large. At MetLife, it's #AllTogetherPossible . Join us!
This role, for a Senior Quality Analyst, will develop criteria and ensure that operational processes and transactions meet quality standards for performance. The role will analyze processes and use root cause diagnostics to determine problematic trends and recommends corrective action plans for quality improvement opportunities for group benefits underwriting.
Key Responsibilities:

• Evaluates and improves business processes and associate performance by effectively conducting quality evaluations for underwriting across MetLife's group benefits product suite.
• Collaborates with peers to perform case discussions.
• Provides timely and meaningful feedback to associates and management regarding performance and quality standards.
• Participates in calibration discussions between Quality team and related business partners to ensure alignment.
• Compiles QA reports, statistics and analyses for management.
• May assist in research, analysis and recommendation of key quality improvements and cost reduction opportunities.
• Identifies trends, root causes, and quality gaps from the analysis of data to improve the customer experience.
• Continuously communicates areas of opportunity to the leadership. Identifies and makes recommendations for process improvements or training needs.
• Identify opportunities to improve the quality assurance inspection process.
• Supports partner teams on ad hoc work as necessary.
• Performs internal audits such as peer reviews as necessary.
• Performs other duties as assigned or required.

Essential Business Experience and Technical Skills:
Required:

• High School diploma
• 3+ years related group underwriting experience.
• Advanced knowledge of group underwriting business functions, processes, procedures, and policies.
• Advanced analysis, critical thinking, and problem solving.
• Advanced written and verbal communication skills.
• Strong ability to synthesize, understand, interpret and accurately apply contractual language.

Preferred:

• Bachelor's degree
• 7-8 years related experience
• Strong technical underwriting focus
• Intermediate to Advanced Microsoft Office: Excel, Word, PowerPoint, OneNote, Office

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is $55,600 - $93,600.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$55,600 - $93,600